Forgot windows 10 password

[Wayan1]

Ini forgot my windows 10 password since i make it. Give the solution me please without lost my personal file. Thx

[Jeet_singh]

@Wayan1,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are locked out of your computer and needs assistance with the Windows login password. Don't worry I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the notebook and the Operating system installed on the PC? Use this link to find it: http://hp.care/2bygf7l

Operating system: http://hp.care/2byggIn

Is it Windows login password/Bios password?

Did you attempt to reset using the safe mode or the recovery manager?

Have you checked any forums post? I you haven't, Here's a related HP forums post which seems to have helped others: Click here

While you reply, here are a few steps you can attempt to fix:

Before we begin we need the answer to the question: Which type of account did you create? 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

 
Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

 
Local account 

Use one of the following options to reset the password for your local account. 

• If you have created a password reset disk, use the disk to reset your password. See Reset your local user account password using a password reset disk. 

• If you do not have a password reset disk, you may be able to reset the password from a different administrator account. See Changing the local user account password from another user account. 

• If you are not able to access the account see Accessing your account when no other option is available. 

For more details: Click here 

If there are no other accounts with Administrator rights, you do not have a password reset disk, try these other options:

• You can perform an HP System Recovery to completely erase all files, including password information, and go back to the way the system was when it was first purchased. For more information, see HP Guided Solution - Performing an HP System Recovery.

• If you haven't created a set of recovery media, then I would suggest you to obtain recovery media - Here's what you need to know about obtaining a recovery media for yourself: Click here

I will share you a private message with details. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

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