Hai, I am getting the screen as PREPARING AUTOMATIC REPAIR...Can you please help me out

[Sirisha3257]

I have updated the antivirus. After that I have got the screen as PREPARING AUTOMATIC REPAIR 

[Echo_Lake]

@Sirisha3257
Thank you for posting on the HP Support Community.

• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

I have a few troubleshooting steps we could try to fix the issue:  ( for laptop computer ) 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Sirisha3257]

 I have tried with the bios setup...but after exut saving changes...it is not getting restarted..it is still showing the error as pc ran into problem to restart...and again it is showing the same...preparing automatic repair

[asmita6658]

Hi @Sirisha3257

Please try these steps -

1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Restore.

7. Choose a Restore point or a Restore date when the computer was working fine.

8. Click on OK to initialize the System Restore.

Let me know how that goes.