Hi,

[Imboko-tall_201]

Hi guys,

I know little about computers. Anyway i set up a log on password yesterday but today am being told it's incorrect. I believe i have not forgotten the password. But even if i have, how do i get to log on? I need your help. Am stranded.

[Jeet_singh]

Hi @Imboko-tall_201,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you need assistance you with your HP notebook. Don't worry I'll be really glad to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you make any hardware or software changes on your PC?

Before we begin we need the answer to the question: Which type of account did you create? 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

 
Local account 

Use one of the following options to reset the password for your local account. 

Change the local user account password from another user account

For more details: Click here 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,