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Mac OS X 10.11 El Capitan

the software crashes when i open the program now.....

1 REPLY 1
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@DSW

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I got to know from your post that you are not able to scan and I'll be glad to help you out. However, for an accurate solution, I would need more details:

What's the printer model?

How is the printer connected, USB or Wireless?

Let me know!

Senan6806


I am an HP Employee

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