01-10-2019 10:04 AM
A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.
I got to know from your post that you are not able to scan and I'll be glad to help you out. However, for an accurate solution, I would need more details:
What's the printer model?
How is the printer connected, USB or Wireless?
Let me know!
I am an HP Employee