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- ILITEK Touch Screen Firmware update

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07-27-2018 10:26 PM
The ILITEK Touch Screen Firmware Update (HP Prost-R 23.8") has been attempted but fails everytime. I thought it worked once, but then it asks for installation again.
It will not go away.... and says it is a Priority update.
Please tell me why it will not work, and what I have to do to get rid of the error message.
Thank you
07-28-2018 06:36 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
To be able to assist you better, please provide me with the complete Computer Model or Product Number and I will check if it is an urgent Firmware update
You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
Is your Touchscreen working fine?
Keep me posted
Thank you 😊
KrazyToad
I Am An HP Employee