My Display software when run displays a message that says "HP My Display has stopped working"

[Crispy500]

My Display software when run displays a message that says "HP My Display has stopped working"

And therefore says it will try and find a solution. Nothing happens. I just get the same message every time I reboot my machine.

[REO51ST]

@Crispy500

To better help you we would need the exact model number or product number of your laptop/desktop???

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108

Did you upgrade to W10???

REO

[Crispy500]

Hi,

The Monitor was newly added as an Xmas Present....It is an HP 24es. Istalled the HP software from the CD that came with the monitor and checked for updates of which there were none.

The installation of Windows 10 was a clean install about 4 months ago and all updates are installed on release from MS. And it all runs well so far.

Latest Nvidea driver is also installed. GeForce GTX  460 21.21.13.7633

The desktop is a System Manufacturer Hewlett-Packard
System Model HPE-540me
System Type x64-based PC
System SKU LL359EA#ABV
Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI 7.15, 13/10/2011
SMBIOS Version 2.6
Embedded Controller Version 255.255

Hope we can resolve this problem.....

[REO51ST]

@Crispy500

Do you know the Version and Date of the driver you installed???

REO

[Crispy500]

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@REO51ST wrote:

@Crispy500

Do you know the Version and Date of the driver you installed???

REO

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Yes - Version 1.0.0.0, date 17/11/2015 and it tells me when I do an update, that it is the latest version available and the best one to have.

That is the same for the Nvidea driver as for the My Display installation driver as well. (ie. the latest drivers).

It is very frustrating to get the constant message. It disappears of course when I delete the My Display installation.

DAVID C

[REO51ST]

@Crispy500

Try this one.

Release date:May 03, 2016

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75911.exe

REO

[Crispy500]

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@REO51ST wrote:

@Crispy500

Try this one.

Release date:May 03, 2016

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75911.exe

REO

---

Downloaded it.....ran it. Restarted the machine.

......Same issues and messages.

Looks like I will just have to live without it, or do a complete reinstall of Windows 10!!!!!!!

DAVID

[Crispy500]

Still does not work........

[Hans_Erik]

I have the same issue.

I bought a Envy 27s monitor yesterday. I have installede drivers and HP My Display from the enclosed CD.

The graphic driver is updated and Windows 10/64 is also updated. Still I get the message, that "HP My Display has stopped working".

[Mangesh1]

I Have 22es monitor and have same isssue with "HP my Display" software. I downloaded form below link.

http://download.portrait.com/MyDisplay_Setup.exe

It look like this.It work for me I hope it will work for you.