Post new question
Question
Reply
 
Top Student
Posts: 5
Member Since: ‎12-27-2016
Message 1 of 8 (1,014 Views)

My Display software when run displays a message that says "HP My Display has stopped working"

Operating System: Microsoft Windows 10 (64-bit)

My Display software when run displays a message that says "HP My Display has stopped working"

 

And therefore says it will try and find a solution. Nothing happens. I just get the same message every time I reboot my machine.

 

 

Reply
0
Provost
Posts: 14,330
Member Since: ‎07-18-2011
Message 2 of 8 (1,004 Views)

Re: My Display software when run displays a message that says "HP My Display has stopped workin

@Crispy500

 

To better help you we would need the exact model number or product number of your laptop/desktop???

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00033108

 

Did you upgrade to W10???

 

REO

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****

Microsoft Registered Refurbisher and Registered Microsoft Partner
Top Student
Posts: 5
Member Since: ‎12-27-2016
Message 3 of 8 (989 Views)

Re: My Display software when run displays a message that says "HP My Display has stopped workin

Hi,

 

The Monitor was newly added as an Xmas Present....It is an HP 24es. Istalled the HP software from the CD that came with the monitor and checked for updates of which there were none.

 

The installation of Windows 10 was a clean install about 4 months ago and all updates are installed on release from MS. And it all runs well so far.

 

Latest Nvidea driver is also installed. GeForce GTX  460 21.21.13.7633

 

The desktop is a System Manufacturer Hewlett-Packard
System Model HPE-540me
System Type x64-based PC
System SKU LL359EA#ABV
Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI 7.15, 13/10/2011
SMBIOS Version 2.6
Embedded Controller Version 255.255

 

Hope we can resolve this problem.....

 

Provost
Posts: 14,330
Member Since: ‎07-18-2011
Message 4 of 8 (985 Views)

Re: My Display software when run displays a message that says "HP My Display has stopped workin

@Crispy500

 

Do you know the Version and Date of the driver you installed???

 

REO

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****

Microsoft Registered Refurbisher and Registered Microsoft Partner
Top Student
Posts: 5
Member Since: ‎12-27-2016
Message 5 of 8 (982 Views)

Re: My Display software when run displays a message that says "HP My Display has stopped workin


REO51ST wrote:

@Crispy500

 

Do you know the Version and Date of the driver you installed???

 

REO


Yes - Version 1.0.0.0, date 17/11/2015 and it tells me when I do an update, that it is the latest version available and the best one to have.

 

That is the same for the Nvidea driver as for the My Display installation driver as well. (ie. the latest drivers).

 

It is very frustrating to get the constant message. It disappears of course when I delete the My Display installation.

 

DAVID C

 

 

Provost
Posts: 14,330
Member Since: ‎07-18-2011
Message 6 of 8 (974 Views)

Re: My Display software when run displays a message that says "HP My Display has stopped workin

@Crispy500

 

Try this one.

 

Release date:May 03, 2016

 

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75911.exe

 

REO

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****

Microsoft Registered Refurbisher and Registered Microsoft Partner
Top Student
Posts: 5
Member Since: ‎12-27-2016
Message 7 of 8 (955 Views)

Re: My Display software when run displays a message that says "HP My Display has stopped workin


REO51ST wrote:

@Crispy500

 

Try this one.

 

Release date:May 03, 2016

 

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75911.exe

 

REO


Downloaded it.....ran it. Restarted the machine.

 

......Same issues and messages.

 

Looks like I will just have to live without it, or do a complete reinstall of Windows 10!!!!!!!

 

DAVID

Top Student
Posts: 5
Member Since: ‎12-27-2016
Message 8 of 8 (881 Views)

Re: My Display software when run displays a message that says "HP My Display has stopped workin

Still does not work........

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation