HP Smart update

[BobMobley1]

I have an HP Envoy 6425e AIO. I have had no issues with this printer until yesterday (Nov 4, 26). I went to scan a document and received a message that the HP Smart version I was using would no longer be supported (or something like that) after Jan 2027 and that I had the option to download the new HP Smart now, or on the date in Jan 2027, it would be downloaded automatically. I selected to download it at that time. After installing the new HP Smart driver, I proceeded with the scan that I was going to scan to start with. The scan worked fine and I closed the program. Later I attempted to print a page that I was working on, but I received a message that my printer was in an "error state" and wouldn't print. I've tried several things to correct the issue; powered off and followed the instructions on the new alignment page that it printed after powering back on. I still can't get the printer to print, continually get the "error state" message. Any help on this issue would be greatly appreciated! (Windows 11 [64-bit]  

Thanks

Bob

[Dragon-Fur]

@BobMobley1 

Welcome to the HP Community --

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@BobMobley1 wrote:

I have an HP Envoy 6425e AIO.

I have had no issues with this printer until yesterday (Nov 4, 26).

I went to scan a document and received a message that the HP Smart version I was using would no longer be supported (or something like that) after Jan 2027 and that I had the option to download the new HP Smart now, or on the date in Jan 2027, it would be downloaded automatically.

I selected to download it at that time.

After installing the new HP Smart driver, I proceeded with the scan that I was going to scan to start with. The scan worked fine and I closed the program.

Later I attempted to print a page that I was working on, but I received a message that my printer was in an "error state" and wouldn't print.

I've tried several things to correct the issue; powered off and followed the instructions on the new alignment page that it printed after powering back on.

I still can't get the printer to print, continually get the "error state" message.

Any help on this issue would be greatly appreciated!

(Windows 11 [64-bit]  

Thanks

Bob

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From your description it sounds like the initial installation of the HP App (replacement for HP Smart) worked but the printer managed to tie itself in knots later.

Sometimes, when the HP (or HP Smart) application balks, a simple Remove from app (remove the printer from the application) and then Add printer might sort whatever is wrong.

If the printer is the source of the problem, try a Printer Reset, that is "Recycle power to the Printer"

Printer will not power on / Printer Power Reset / Printer Reset

HP Inkjet Printers - Printer Does Not Turn On – Power Reset

Section Internal Power Supply

Open ① Recycle Power to the printer

At this writing -- excerpted

Recycle power to the printer

Unplug the printer and then reconnect the printer to reset the power module.

1. Disconnect the power cord from the printer.

2. Unplug the power cord from the wall outlet, power strip, or surge protector.

3. After the printer has been disconnected for at least 60 seconds, reconnect the power cord to the printer.

4. Plug the power cord directly into the wall outlet.

5. Depending on your printer model, use the appropriate steps to start a Power On/Off cycle:

   • Printers with a Power button: Press and release the Power button. Do not hold the button down.

     Note:

     If you press and hold the Power button too long, the printer might turn on and then off without restarting. If this happens, press and quickly release the Power button again.

   • Printers with a Power switch: Press the Power switch to the Off position, and then press it to the On position.

6. If the printer does not turn on, wait 10 seconds, and then press the Power button or reset the Power switch again.

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- FYI / Reference - "Just something to know" -

Printer Software and Applications, including HP Smart and HP, can be found in Installed Apps.

The full driver printer software (like you found in Programs and Features) is also listed in Installed Apps.

Applications are never listed in Programs and Features.

Settings_Installed_Apps_Programs_Features_HP_4

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====  ====  ====  ====  ====  ====

HP App >>> Download / Install - How-to, FAQ, Troubleshooting

HP -- the company -- has named the new application for your HP computer and HP Printer → HP

<< Important -- 2026 >>

• HP has replaced the HP Smart application with the HP App on all supported platforms.
• The HP App is available at the App Store for your supported device (computer, tablet, phone).
• HP appears to be an indirect replacement for the HP Support Assistant application.
• HP is a sort of app-wrapper and includes both your HP computer and any HP Printers that have been detected or added to the HP App.
• HP Smart -- the application for used for scan, print, shortcuts, and mobile fax, is now parked inside of the HP App Printer section.

<< ------------------ >>

It makes more sense when you see it.

Scroll down in this message to section -- Watch – HP App – Introduction --

HP App for Windows is available at the Microsoft Store

-- Important –

All HP applications should be sourced from HP (the company).

What?  Fakes have been discovered on at least one App Store –

Check that the application you are installing is sourced from “HP Inc.”

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Start

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

-- Reminders -- Initial Connection --

• Your device (computer, tablet, phone) and printer must be connected to the same network.
• On the mobile device, Location Services and Bluetooth should both be switched ON
• In Windows, switch ON Network Discovery and File Sharing in your private profile
• If using, switch OFF your VPN

-- Details / Videos –

 HP Support Official Channel – HP Support Video Gallery

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

  Set up an HP printer over a wireless network with the HP app | HP Support

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

-- Missing Features or Scan – Fixes --

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

-- Example -- HP App - Mobile - Menus and Options --

HP_App_Win_Menu_Options_9

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP ENVY 6452e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.