How to suppress/disable license expiration warnings on clients?

[hosoreo]

* HP Z RGS Sender/Receiver Ver: 26.02.0

* pcoip-license-server Ver: 22.09.0

I am writing to inquire about the license notification settings for HP Z RGS.

Currently, we are managing our licenses using the LLS.

As the license expiration date approaches, a warning message/pop-up is displayed on the client Sender side.

To avoid confusion among our end-users, we would like to suppress or disable these expiration alerts.

While it might seem sufficient to simply delete the old license upon expiration when deploying the extended one, we intend to keep both active for safety reasons.

Could you please let us know if there is a specific configuration file (e.g., rgsenderconfig), a registry key, or a license server setting to achieve this?

We understand that similar symptoms occur with Windows senders as well, so please advise on mitigation methods for both operating systems.

Best regards,

[KellyRGS]

Hello.  When did you start getting the expiration notification for the CA+ licenses?  You mentioned that you use the CA+ LLS for the senders to check out licenses.  HP Z RGS V26.02 should be able to use those, but first need to address the notifications that you are getting.  I am guessing that you have a subscription.  Can you please reach to my at zcentral@hp.com ?

I would like to gather more info on your licensing so I can look it up and would prefer not to have that info shared here on the forum.  Mention your post from the forum.

Kelly

I am an HP employee.

[KellyRGS]

Following up on this, thank you for sending me an email to zcentral@hp.com.  I emailed you the script that R&D came up with and hopes this is a good workaround to disable the notifications for the expiring licenses.  Looking forward to your feedback.

Kelly

I am an HP employee.

[ranqeo_]

You’re not missing anything — this is basically by design with HP Z RGS / PCoIP licensing.

Those expiration warnings are intentionally enforced on the client side, and there isn’t an official setting (config file, registry, or LLS option) to fully suppress them while the license is still approaching expiry.

A few things to keep in mind:

• The warning is triggered based on the license validity window, not whether a newer license also exists
• Keeping both licenses active doesn’t prevent the alert — the client still “sees” the older one nearing expiration
• This behavior is consistent across both Windows and Linux senders

What people usually do as a workaround:

• Remove the expiring license from the server once the new one is confirmed working
• Or replace it earlier instead of overlapping for too long
• In some setups, admins shorten the overlap window to minimize user exposure to warnings

Unfortunately, there’s no clean way right now to silently suppress those pop-ups without affecting licensing behavior itself.

I ran into something similar while dealing with client-side annoyances in other systems — sometimes these warnings are hardcoded to avoid compliance issues more than anything else.

If HP ever exposes a toggle for this, it’ll likely come through a future update, but as of now it’s pretty limited.

Side note: I’ve seen similar “can’t disable warnings” cases in other tools while troubleshooting setups (randomly came across a few breakdowns on ranqeo dot com when digging into system behavior stuff), and the pattern is usually the same — anything tied to licensing tends to stay enforced. Ranqeo SEO Company

If someone’s found a registry-level workaround though, I’d be interested as well

[KellyRGS]

Hello

We fixed this in the newest patch release, V26.02.1.9883 which is available for download from this below website.  We no longer require for you to login and fill out forms to get software downloads.  You can stop the notifications in the rgsenderconfig file.  Windows:  Program Files/HP/Remote Graphics Sender and Linux:  /etc/opt/hpremote/rgsender.

https://www.hp.com/us-en/workstations/z-remote-graphics-software.html

I will update the forum with the new patch release and release notes shortly.

What’s new in Release 26.02.1
HP Z Remote Graphics Software 26.02.1 Sender supports Windows and Linux®. HP Z Remote Graphics Software
26.02.1 Receiver supports Windows, Linux®, and macOS™.
Experience Improvements:
• Added a Sender side property to control whether license expiration notification messages are displayed.
• Added a Receiver side property to allow an administrator to set the Remote Computer input box to read-only.
• The Sender install now installs the HP VMouse by default. This addresses an issue where the cursor might not
show up on a Sender that doesn’t have a physical mouse attached.

Kelly

I am an HP employee.