• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎04-08-2020 06:44 AM

HP Recommended
Product: Z620
Operating System: Linux

Hi i managed to install the sender app on a linux workstation with CentOS 7, KDE and NVIDIA drivers.

The performances seems to be great and this might save our company in such a time (COVID in Spain).

The only big problem i'm facing is that i'm unable to use a dual screen setup which might be really useful for us.

The error message is "The sender is unable to match the sender resolution"

Anyone can help me please?

Thanks

Alessandro

Tags (2)
1 REPLY 1

‎04-08-2020 11:42 AM

HP Recommended

Hi Alessandro,

 

For resolution matching to work, your sender has to be able to match the resolution on the receiver.

 

I assumed you are using Remote Boost 20.0 so I attached the User's Guide to help you with all the possible configurations you can try  for matching resolution.

There is a sub-section for matching display resolution and layout on Linux-based senders that might be very helpful to you.

 

Thank you.

 

 

------------------------
I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->