04-07-2020 04:36 AM
I am using HP ZCentral Remote Boost but cannot get my 3D mouse to work through remote USB. I have the device connected in the reciver and I want to use it in the sender trough Remote USB.
I followed the instructions for configuring the device in the software manual by adding a registry entry but it does not work for me.
I am using Windows 10 x64 on the receiver and Windows 7 on the Sender.
Thanks in advance.
04-07-2020 03:06 PM
Which 3DConnexion Mouse are you using? What is the driver version that you have installed for the mouse? When you refer to the manual did you try the registry settings? When installing RGS/Remote Boost using defaults, Remote USB is enabled as local/remote. If a device other than a standard keyboard or mouse in plugged in prior to a connection, it will stay local. After connecting you would need to unplug the mouse and plug it back in for it to remote to the Sender.
I work on the behalf of HP.
04-24-2020 08:17 AM
Can you tell me what 3DConnexion mouse you are using? Also, if the users unplug the 3DConnexion mouse, after making a Remote Boost connection, and plug it back in, does it remote and work properly? If so, we should be able to get the wireless receiver to remote automatically.