Autodesk flame linux / RGS 2020.1 / Tablet offset and not usable

[sg-la]

I have a number of systems running flame and am trying to get the 2020.1 version of RGS to work properly. My current issue is that the tablet is offset to the cursor greatly in flame only. All seems to work properly outside of flame. 

My setup is senders HP Z840 running CentOS 7.6 and Autodesk flame 2020.3.1

Receivers are Ubuntu LTS 18.04 with functioning wacom drivers 

When connecting to the sender from the receiver and running flame software the on screen cursor appears to be offset from the actual pointer location making operation of the flame software impossible with the wacom stylus. I tested software installed on the flame system called inkscape and in it the tablet appears to work perfectly. This problem appears to only be present in the flame application. 

2020.0 seems to work the best so far except for requiring the audio patch script

2020.0.1 fixed the flame audio without the need for the script but the operation is not nearly as smooth when in the flame application. 

Compression artifacts using advanced video compression also cause problems with the flame UI and make it mostly unusable. in all versions 

The issue with 2020.0.1 is that in many areas of flame UI the operation is like there are mismatched frame rates. lots of tearing and chunky movement, all is better with AVC but then the UI fine detail elements loose their color and make it unusable 

My main problem is the Tablet in 2020.1 though 

[KellyRGS]

Inside the Flame preferences, there is a section called “Input Devices”, this is to do with Wacom.

There is a setting called “Tablet Margins” that allows you to set proportionally (or not) a % reduction

in the tablet margin.  ALL Flame on install have this set to 5%.  By changing this value to 0%, the offset

issue is gone.

[sg-la]

Hi Kelly

Thank you for the prompt response. I am aware of the "margins" settings in flame as are all of my artists. That is where the problem lies, the artists use this setting to tailor the tablet to their individual preferences and almost every artists I have septs it a bit differently. This is a huge ergonomic setting for the artists. Setting margins to 0 is not really an option. I hope there is some way to fix this issue that would allow the artist to use the margins setting as designed. At this point I cannot deploy the 2020.1 version until this is resolved.  

[radamberk]

I'd like to chime in here as well - my shop employs four Flame artists and when asked - the unanimous response is that compatibility with Flame's tablet margins being set to non-zero values is an absolute must.

We have been completely blown away impressed with ZCentral / Remote Boost / RGS.  Thus far, we have completely replaced our Teradici hardware configurations with ZCentral for driving our Linux DaVinci/Resolve systems remotely, but this incompatibility with Flame's tablet margins user preference/setting has made the switch a bit more difficult for driving our Flames remotely.

@KellyRGS and the ZCentral software engineers - please understand that Flame's user interface includes several modes/panels that are simply inaccessible via the tablet when the tablet margins preference is set to 0 on all sides.  There are several places throughout the software where an artist is required to swipe the cursor against the left, right or bottom edge of the UI and when the tablet margins are set to 0 this is nearly impossible to do with the pen.  The current workaround is to grab the mouse and use it to perform the requisite swipe gesture (either left, right or down), then continue interacting with the UI via the pen.  This becomes very cumbersome after a while (sooner or later depending on what the artist is working on) and is just very non-ergonomic in general.  Flame is designed to be driven from the pen and many aspects of the UI just do not work well, if at all, with the mouse.  I'm sure that the entire Flame user community would be very grateful if adding/enabling tablet margins compatibility were prioritized for the next update of RGS.  Thank you all so much!

[KellyRGS]

Thank you for the feedback.  For those having this issue with Flame, please let me know which versions of Flame I need to look at.

[sg-la]

Hi Kelly

For our systems my primary is v2020.3.1 and we also have begun deploying some v2021 systems. I have over 30 systems running 2020.3.1

Thank you 

Sam

[KellyRGS]

Thank you!

[KellyRGS]

Hello, I am going to reach out to you on a private PM, need to capture more details.

[jarak]

Any idea when the tablet margins will be fixed for use in Autodesk flame?   Tried out the latest rgs version, but still has the same issue:  stylus offset and tablet margin cannot be set.  

sender:

HP Z8 G4 Workstation

CentOS Linux release 7.6.1810 (Core)

rgsender-20.1.2.8161

flame_2021.2.1

receiver:

centos 8 and windows10  

rgreceiver-20.1.2.8161

thanks.

[BeckyN]

HI Jarak, 

The fix is in progress and we are assessing whether it will go into the next release (~2 months) or the release after that. We know this fix is important to our Flame + Remote Boost users.

Becky