• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎07-13-2020 06:32 AM

HP Recommended
Product: VMware
Operating System: Microsoft Windows Server 2016

Hi.

 

I am trying to install ZCentral Connect Manager on a server but I'm getting the message and I wonder if it's down to the complexity requirements of our service accounts. The Service account I'm trying to use can log in to the host server itself, but the installer wont accept the very same log-in credentials. Error message:

 

"The service account was unable to be validated.

Reason: Invalid account format. Valid format is 'domain\username'".

 

Our Service account is in the format:

 

Username - z-svc.SYSmanagement (note the "-" and full stop in the user name.

the password is 40 characters long, and is mix of numbers, lower and upper-case letters and many different symbols.

 

Should these complexity restrictions cause and issue. If a try a standard account, such as "A12345", just to see what happens, it is happily accepted.

 

Many thanks,

Steve

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.