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01-20-2021 06:33 PM
Hello, I have a user who occasionally will have his Delete key stop working through ZCentral. The only way to fix this is by rebooting his Receiver machine. I have had him run the Bug Report. Where can I send it to?
01-22-2021 10:51 AM
Hello, I now have several users who are having the same issue where the Delete key is not registering through ZCentral and the only way to fix it is by restarting the Receiver computer.
Any help is appreciated. Like I said before, I have the first user's Bug Report.
01-22-2021 03:53 PM
Can you tell me:
the version of Remote Boost you are using:
the receiver / sender machine models:
What OS they are running:
Does the Delete key stop working after performing a specific action / pressing any other key?
I'll also be messaging you soon to provide you details to send over the bug report.
I work on behalf of HP.
01-22-2021 04:28 PM
Hello, we're using:
ZCentral 2020.1.0 Receiver and Sender
Receiver on Windows 10 and Sender on CentOS 7.6
The delete key seems to stop working randomly, most of our artists who have noticed this behavior are using Houdini on Linux but some are also using Maya on Linux.
01-24-2021 12:53 PM
We also have this issue with several clients.
Sometimes we could reactivate the delete key by "Shift-Space" + "n" and reopen the session again..... In some cases a restart is needed...
It is a big problem in productive working.
01-25-2021 05:52 AM
I found that making the ZCentral Remote Boost to lose focus, and then focusing on it again will reset the delete key functionality. This can be achieved in a number of ways, such as minimizing the RB window and then maximizing it again. Please let me know if this workaround works for you. We're investigating the issue.
Software Developer at HP Inc
01-30-2021 03:40 PM - edited 02-01-2021 03:13 AM
UPDATE: The workaround below has not been effective.
We have also experienced this problem with the latest ZCentral (on both client and receiver) with a Windows 10 receiver and CentOS 7.7 sender.
(ZCentral_RB_2020.1.0_Lnx_Sender_Receiver_M39125-001 on the sender side)
We're experimenting with creating a file at: /etc/X11/Xkbmap
With the contents: -rules evdev
You can also try typing this in the shell on Linux: setxkbmap -rules evdev
I don't have confirmation that this has worked - we're waiting for the problem to recur.
02-12-2021 10:25 AM
Yes, we got updates.
Our team was able to pinpoint the root cause of the issue and a fix is on the way.
It will be available on the next Remote Boost release, which is happening soon.
We'll announce it on the forum once it's live.
I work on behalf of HP.
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