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Failure to Initiate

HP Recommended
zCentral
Microsoft Windows 10 (64-bit)

Hello,

 

I am using the latest downloadable from HP for zCentral. After successful install, reboot, update to both windows & nvidia drivers, I found in this log file that there is a significant amount of information regarding the failure for the zCentral Sender to initialize. I will attempt to attach the log file here. Please let me know what I can do to resolve this so I can get the sender exe to launch, as of right now I'm unable to use a receiver as the host is not running the sender service. From my receiver, I can simply ping the IP address and I am direct connected by ethernet on my LAN network. So, I have connection, but the service fails to run.

 

Spoiler
01-12-21 10:29:07 16764(13756) INFO - #####################################################
01-12-21 10:29:07 16764(13756) INFO - # #
01-12-21 10:29:07 16764(13756) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:29:07 16764(13756) INFO - # #
01-12-21 10:29:07 16764(13756) INFO - #####################################################
01-12-21 10:29:07 16764(13756) INFO - RgsenderSvcModule::Install - Installing rgsendersvc as a service
01-12-21 10:30:45 6332(6336) INFO - #####################################################
01-12-21 10:30:45 6332(6336) INFO - # #
01-12-21 10:30:45 6332(6336) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:30:45 6332(6336) INFO - # #
01-12-21 10:30:45 6332(6336) INFO - #####################################################
01-12-21 10:30:45 6332(7784) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:30:45 6332(7784) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:30:45 6332(7784) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:30:45 6332(7784) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:30:46 6332(7784) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:30:46 6332(7784) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:30:46 6332(7784) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:30:46 6332(7784) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:30:46 6332(8104) INFO - Win32Job::ProcessMonitorThread::run - process 8056 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:30:46 6332(6336) INFO - RgsenderSvcModule::OnControlSessionChange - received WTS_SESSION_LOGON - sessionId=1
01-12-21 10:30:47 6332(8104) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:30:47 6332(8104) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:30:47 6332(8104) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::ctor
01-12-21 10:30:47 6332(8104) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:30:47 6332(8104) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:30:47 6332(9384) DEBUG - ControlServiceThread::run - at top
01-12-21 10:30:47 6332(9384) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:30:47 6332(6336) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:30:47 6332(6336) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:30:47 6332(7784) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:30:47 6332(9384) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:30:47 6332(7784) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:30:47 6332(7784) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:30:57 17352(17356) INFO - #####################################################
01-12-21 10:30:57 17352(17356) INFO - # #
01-12-21 10:30:57 17352(17356) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:30:57 17352(17356) INFO - # #
01-12-21 10:30:57 17352(17356) INFO - #####################################################
01-12-21 10:30:57 17352(17372) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:30:57 17352(17372) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:30:57 17352(17372) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:30:57 17352(17372) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:30:57 17352(17372) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:30:57 17352(17372) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:30:57 17352(17372) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:30:57 17352(17384) INFO - Win32Job::ProcessMonitorThread::run - process 17376 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:30:57 17352(17384) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:30:57 17352(17384) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:30:57 17352(17384) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::ctor
01-12-21 10:30:57 17352(17384) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:30:57 17352(17384) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:30:57 17352(5708) DEBUG - ControlServiceThread::run - at top
01-12-21 10:30:57 17352(5708) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:30:57 17352(17356) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:30:57 17352(17356) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:30:57 17352(17372) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:30:57 17352(5708) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:30:57 17352(17372) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:30:57 17352(17372) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:31:07 19572(12156) INFO - #####################################################
01-12-21 10:31:07 19572(12156) INFO - # #
01-12-21 10:31:07 19572(12156) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:31:07 19572(12156) INFO - # #
01-12-21 10:31:07 19572(12156) INFO - #####################################################
01-12-21 10:31:07 19572(11568) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:31:07 19572(11568) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:31:07 19572(11568) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:31:07 19572(11568) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:31:07 19572(11568) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:31:07 19572(11568) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:31:07 19572(11568) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:31:07 19572(6132) INFO - Win32Job::ProcessMonitorThread::run - process 11796 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:31:07 19572(6132) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:31:07 19572(6132) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:31:07 19572(6132) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::ctor
01-12-21 10:31:07 19572(6132) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:31:07 19572(6132) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:31:07 19572(19584) DEBUG - ControlServiceThread::run - at top
01-12-21 10:31:07 19572(19584) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:31:07 19572(12156) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:31:07 19572(12156) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:31:07 19572(11568) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:31:07 19572(19584) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:31:07 19572(11568) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:31:07 19572(11568) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:31:17 21460(21464) INFO - #####################################################
01-12-21 10:31:17 21460(21464) INFO - # #
01-12-21 10:31:17 21460(21464) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:31:17 21460(21464) INFO - # #
01-12-21 10:31:17 21460(21464) INFO - #####################################################
01-12-21 10:31:17 21460(20532) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:31:17 21460(20532) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:31:17 21460(20532) DEBUG - Win32Process::killProcessByName - No running process found with the name rgsender.exe
01-12-21 10:31:17 21460(20532) DEBUG - SenderSvcShm::initializeSharedMemory - shared memory needs to be initialized!
01-12-21 10:31:17 21460(20532) DEBUG - SenderSvcShm::initializeSharedMemory - memset shared memory
01-12-21 10:31:17 21460(20532) INFO - RgsenderSvcModule::ChangeToConnectedStartedState
01-12-21 10:31:17 21460(20532) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at bottom
01-12-21 10:31:17 21460(10176) INFO - Win32Job::ProcessMonitorThread::run - process 20528 was added to the job object - calling onProcessAddedToJob()
01-12-21 10:31:17 21460(10176) INFO - Win32Job::didProcessExitNormally - process exited abnormally with exit code 1
01-12-21 10:31:17 21460(10176) INFO - RgsenderJob::onProcessExit - handle the sender exiting abnormally
01-12-21 10:31:17 21460(10176) DEBUG - RgsenderJob::onProcessAbnormalExit - call controlServiceThreadAsync(SenderProcessHasCrashedMessage)
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - at top
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset to delete old ControlServiceThread
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - reset with a new ControlServiceThread
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::ctor
01-12-21 10:31:17 21460(10176) DEBUG - ControlServiceThread::controlServiceThreadAsync - at bottom
01-12-21 10:31:17 21460(10176) DEBUG - RgsenderJob::onProcessAbnormalExit - return a Win32Job::onProcessExit
01-12-21 10:31:17 21460(20996) DEBUG - ControlServiceThread::run - at top
01-12-21 10:31:17 21460(20996) DEBUG - ControlServiceThread::run - send a SenderProcessHasCrashedMessage custom message
01-12-21 10:31:17 21460(21464) DEBUG - HprRgsendersvc::ConnectedStartedState::serviceStopping - set state to FinalState
01-12-21 10:31:17 21460(21464) INFO - RgsenderSvcModule::ChangeToFinalState
01-12-21 10:31:17 21460(20532) DEBUG - ControlServiceThread::waitControlService - join the prior ControlServiceThread
01-12-21 10:31:17 21460(20996) DEBUG - ControlServiceThread::run - at bottom
01-12-21 10:31:17 21460(20532) DEBUG - ControlServiceThread::waitControlService - join is complete
01-12-21 10:31:17 21460(20532) FATAL - RgsenderSvcModule::ServiceMain - exit with failure since the sender exited abnormally!
01-12-21 10:31:27 21760(21764) INFO - #####################################################
01-12-21 10:31:27 21760(21764) INFO - # #
01-12-21 10:31:27 21760(21764) INFO - # HP Remote Graphics Sender Service #
01-12-21 10:31:27 21760(21764) INFO - # #
01-12-21 10:31:27 21760(21764) INFO - #####################################################
01-12-21 10:31:27 21760(21780) INFO - RgsenderSvcModule::ChangeToInitialState
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::InitialState::serviceStarting - at top
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::SenderState::isConsoleConnected - console is connected - active session id = 1
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::InitialState::serviceStarting - set state to ConnectedStoppedState
01-12-21 10:31:27 21760(21780) INFO - RgsenderSvcModule::ChangeToConnectedStoppedState
01-12-21 10:31:27 21760(21780) DEBUG - HprRgsendersvc::ConnectedStoppedState::startSender - start the sender process and set state to ConnectedStartedState
01-12-21 10:31:27 21760(21780) DEBUG - Win32Process::killProcessByName - N
1 REPLY 1
KellyRGS
Level 7
Level 7
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Message 2 of 2
Flag Post
HP Recommended

Are you able to make a connection at all from your Receiver, or just the ability to ping it?  Make sure that port 49266 is open via any firewalls outside of the OS.  Remote Boost only opens up the OS firewall.  Also, HP Velocity is enabled by default.  This uses UDP traffic.  Remote Boost starts with TCP, but then switches to UDP when using HP Velocity.  Try connecting without HP Velocity enabled in the Receiver GUI settings.  Uncheck the box, close the receiver, and then relaunch the receiver, verify that HP Velocity is still unchecked, and then make a connection.

I am an HP employee.
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