Create an account on the HP Community to personalize your profile and ask a question
02-17-2019 11:58 PM
When using windows drag and drop, on remote, "modifier key" (Shift / Alt) does not work?
Taking a closer look, I can see that when releasing the modifier, it flashes the help balloon text briefly.
This issue is both on 7.5 and 7.6
Is it a setting I am missing?
Solved! Go to Solution.
02-19-2019 11:21 AM
Under the pinned RGS 7.6.0 release post, you mention that uninstalling and reinstalling RGS 7.6 resolved issue. Are you referring to your issue that you posted on the forum for the modifier key?
I work on the behalf of HP.
02-19-2019 11:59 PM
This issue persist, and have been there all the time that I have used RGS (since mid October 2018)
Sender: HP Z420 Workstation - (F9B50UC#ABU) - bios J61 v03.91 - Windows 10 Pro (1809) 17763.316
Reciever: LENOVO_MT_10MR_BU_LENOVO_FM_ThinkCentre M710q - Windows 10 Pro (1803) 17134.590
OS: Danish (DA) - Keyboaard: Danish (DAN) (Logitech K270)
03-04-2019 01:56 PM
I worked on replicating the issue with the Shift/Alt. I was able to do a shift + drag a file and move it to either another folder or desktop. With the Alt key, I was able to drag and create a shortcut to either a folder or desktop. We do have a fix for the Alt/Gr key which will be put into the next patch release but if that is required, I can send you the file. Please let me know if you there is something else that I should be testing. I used RGS 7.6.0 on both my sender and receiver. I had the OS installed in English and installed the Danish language pack.
I work on the behalf of HP.
03-05-2019 01:08 AM
The issue is when drag/drop a file from a open explore window (on a network drive) to the desktop. As standard it will make a copy, but when holding a "modifier key" eg. shift down, it should change to "move" (Alt gives "make a shortcut")
This function is not working in RGS.
The help balloon shows that it does not respond to the pressed "modifier key", but it flicks when "modifier key" it is released.
We are currently two guinea pigs running with RGS in the office, and my co-worker also have this issue.
Is this issue covered by the fix you describe?
I would like to recieve the fix, to see if that solves the issue.
03-05-2019 08:56 AM
Thanks for the additional info. When I used the Shift down key which during an RGS connection, I could move, not copy a file. However, my testing was done from one file explorer window to another both on the sender. I will try testing from a network drive and see what results I get.
03-05-2019 11:34 PM
When working in folders on the same drive, as standard it has the move function. The modifier keys will then gives "Ctrl = copy" and "Alt = Make a shortcut"
Works perfect on reciever, and it also worked without issues on sender when it was placed as local workstation.
Even works perfect when connecting from reciever to sender through RDP, so it is clearly a RGS issue.