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‎04-05-2019 10:39 AM - edited ‎04-05-2019 10:44 AM

HP Recommended
Product: Z820 Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

For two days I'm trying  to make the following work. I hope someone has some insight and can help me with this.

I also attached a full debug log file, which is hopefully helpfull.

 

Receiver

iMac 12,2 with native Windows 10 installed (version 1809)

with USB 2.0 cable attached

Wacom Intuos (CTL-6100WL) with tablet driver 6.3.33-3 installed and working.

HP Remote Graphics Receiver 7.6.0.18584 installed 

 

Sender

HP Z820 with native Windows 10 installed (version 1809)

HP Remote Graphics Sender 7.6.0.18584 installed.

(Previously Wacom Intuos (CTL-6100WL) with tablet driver 6.3.33-3 installed and working -> now I moved this to the Receiver machine. Driver is still installed)

 

Network:

Gigabit LAN

 

Can someone please confirm that the pressure sensitivity of Wacom Tablets is suposed to work with HP Remote Graphics Software and two Windows Machines ? I'm sorry I have to say this, but I find the UserGuide and the Homepage really vague. 

 

(i.e. the homepage mentions: 3. Not all USB devices supported. Remote USB not supported on Linux® Sender. See user guide for more on USB devices.  So which devices exactly are then supported ? If Remote USB is not supported on Linux -> it must be supported on Windows and OSX then...NO, RGS on Max OSX not even has the option for Remote USB )

 

When I used the default installation options for the HP RGS Receiver, I can use the Wacom Tablet but unfortunatelly the device is not attached in my sender machine via Remote USB. So, the Wacom driver on the sender does not find a tablet, no settings for pressure sensitivity are available and tests in show that there is NO pressure sensitivity.

Also, I have to say, when installing RGS with Remote USB configuration set to default "USB devices are Local/Remote" I can not even get a USB stick to work by the "plug-in when RGS is running" method suggested in the UserGuide.

 

I then uninstalled - restarted - reinstalled RGS again, this time with the Remote USB options set to "USB devices are Remote".

With this option, set I actually do get the Wacom tablet to show up in the device manager of the sender machine.

 

Unfortunatelly the Wacom Tablet device on the sender machine has an error: 

 

This device cannot start. (Code 10)

STATUS_DEVICE_DATA_ERROR

 

Of course I tried various things (disable/enable to force a reboot, reinstall drivers, etc...) the error is still here.

 

Of course I simplified the above steps, I have tried many other things which didn't have an effect at all: like editing the registry and making entries for each USB device to manually set USB Remote Mode. As it is also suggested in the manual you could do if you want to. I didn't want to, but I thought I give it a shot, maybe it would change things...it did not.

 

The last thing I've detected is, that there are some errors in the log file of the receiver machines session (I've set it to debug level, to really give as much information as I can):

 

ERROR - IOCTL_HPPUSB_SHM_DOWN_DATA_AVAILABLE failed in WinPhysicalUsbReceiver

 

04-05-19 08:10:20 1328(4040) DEBUG - UIDirector::connectToSender -  hostname: hpz820 sessionID: 0
04-05-19 08:10:20 1328(4040) DEBUG - UIDirector::connectToSender - creating ConnectCommand
04-05-19 08:10:20 1328(4040) DEBUG - CommandFactory::ctor
04-05-19 08:10:20 1328(4040) DEBUG - CommandFactory::createConnectCommand - end point=hpz820
04-05-19 08:10:20 1328(4040) DEBUG - ConnectCommand::buildHostnamePortFromEndpoint - setting port from property:42966
04-05-19 08:10:20 1328(4040) DEBUG - UIDirector::connectToSender - dispatching connectCommand
04-05-19 08:10:20 1328(4040) DEBUG - ReceiverSession::createConnectThread
04-05-19 08:10:20 1328(7844) DEBUG - ReceiverSession::connectSync - finishing authentication
04-05-19 08:10:20 1328(4520) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:20 1328(4512) DEBUG - SecurityContext::createCredentialHandle - Credentials acquired for kaspar@DESKTOP-L0V5QTC
04-05-19 08:10:20 1328(4512) DEBUG - WinToWinReceiverSecurityContext::WinToWinReceiverSecurityContext - OS: Windows 10
04-05-19 08:10:20 1328(7476) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:20 1328(4512) DEBUG - ReceiverSecurityContext::transmitReceiverVersion - Receiver Version Sent is: 7.6.0.18584
04-05-19 08:10:20 1328(4512) DEBUG - ReceiverSecurityContext::transmitReceiverSyncString - Receiver SyncString Sent is: oAYcZzAMBigbCTi
04-05-19 08:10:20 1328(4512) DEBUG - IceProxyBuilder::getLocalIpAddressFromConnection: localIpAddress: MYLOCALIP.60
04-05-19 08:10:20 1328(4512) DEBUG - WinToWinReceiverSecurityContext::openContext - Opened context#: 42ef85d2-4baa-443e-84a1-6c6e5b31bc87
04-05-19 08:10:20 1328(4512) DEBUG - WinToWinReceiverSecurityContext::authenticate - InitializeSecurityContext returned: 590610 (0x90312)
04-05-19 08:10:20 1328(4512) DEBUG - WinToWinReceiverSecurityContext::authenticate - InitializeSecurityContext returned: 0 (0x0)
04-05-19 08:10:20 1328(4520) INFO  - ReceiverImpl::isConnectionCompleteSupported: queried by sender.
04-05-19 08:10:21 1328(4512) DEBUG - ReceiverSecurityContext::authorize - SenderSecurityContext::Authorize returned: 0 (0x0)
04-05-19 08:10:21 1328(4512) DEBUG - ProxyContainer::init: Creating sender proxy)
04-05-19 08:10:21 1328(4520) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:21 1328(4520) DEBUG - ReceiverImpl::setReconnectCookie
04-05-19 08:10:21 1328(4520) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:21 1328(7844) DEBUG - ReceiverSession::connectSync - Starting feature registration
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::collectSenderData: sender RGS OS: Windows 10
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::collectSenderData: sender RGS License: RGS_Preload
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::collectSenderData: sender RGS Model: HP Z820 Workstation
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::collectSenderData: sender RGS Arch: x64
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::collectReceiverData: receiver RGS Model: iMac12,2
04-05-19 08:10:21 1328(4040) DEBUG - SystemFeatureManager::getFeaturesRequiringRegistration - H264 Info 
04-05-19 08:10:21 1328(4040) DEBUG - HPVelocityFeature::getIsEnabled - true
04-05-19 08:10:21 1328(4040) DEBUG - SystemFeatureManager::getEnabledFeatures - HPVelocity Info 
04-05-19 08:10:21 1328(4040) DEBUG - FeatureRegistration::isFeatureRegistered: bios uuid 87575A97-FC21-54CD-AAA5-C2A157D5887C
04-05-19 08:10:21 1328(4040) INFO  - FeatureRegistration::isFeatureRegistered: already registered.
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::isRegistrationProcessNeeded - m_isSenderRegistrationNeeded: 0
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::isRegistrationProcessNeeded - m_isReceiverRegistrationNeeded: 0
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::isRegistrationProcessNeeded - m_isH264RegistrationNeeded: 0
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::isRegistrationProcessNeeded - m_isHPVelocityRegistrationNeeded: 1
04-05-19 08:10:21 1328(4040) DEBUG - ReceiverRegistrationManager::executeRegistrationProcess: h264ConnectionEnabled 0 hpVelocityConnectionEnabled 1
04-05-19 08:10:21 1328(7844) DEBUG - ReceiverSession::selectTransport
04-05-19 08:10:21 1328(7844) DEBUG - ReceiverSession::isLiveUdpRegistered - returning 1
04-05-19 08:10:21 1328(7844) DEBUG - ReceiverSession::selectTransport - Connection will be using Live UDP
04-05-19 08:10:21 1328(7476) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:21 1328(7476) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:21 1328(7844) DEBUG - Utilities::IceMessageLogger: Network IceLive::LiveSSLTransceiver::getInfo MYLOCALIP.60 62842 MYLOCALIP.25 42966

04-05-19 08:10:21 1328(4520) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:21 1328(7844) DEBUG - Utilities::IceMessageLogger: Network IceLive::LiveSSLTransceiver::getInfo MYLOCALIP.60 60233 MYLOCALIP.25 42966

04-05-19 08:10:21 1328(7844) DEBUG - ReceiverSession::connectSync - getting lens from sender
04-05-19 08:10:21 1328(7844) DEBUG - ReceiverSession::connectSync - connecting device factory
04-05-19 08:10:21 1328(7844) DEBUG - ReceiverSession::connectDeviceFactory - using live adapter
04-05-19 08:10:21 1328(7476) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:21 1328(7844) DEBUG - Utilities::IceMessageLogger: Network IceLive::LiveSSLTransceiver::getInfo MYLOCALIP.60 50117 MYLOCALIP.25 42966

04-05-19 08:10:21 1328(7844) DEBUG - SessionIce::connect: ReceiverSessionIce port: 50117 adapter: a504719a-e906-486f-8e31-84fd25b9bfb0
04-05-19 08:10:21 1328(7844) DEBUG - WindowsReceiverInterrogator - ctor
04-05-19 08:10:21 1328(7844) DEBUG - WindowsReceiverInterrogator::createConsumerFactoryWithSenderCapabilities - The sender supports the Grid pipeline. Session Id: 0
04-05-19 08:10:21 1328(7844) DEBUG - ConsumerFactoryBase::ctor
04-05-19 08:10:21 1328(7844) DEBUG - GridConsumerFactory - ctor
04-05-19 08:10:21 1328(7844) DEBUG - ConsumerFactoryBase::createMediaControl
04-05-19 08:10:21 1328(7844) DEBUG - WindowsReceiverInterrogator - dtor
04-05-19 08:10:22 1328(7844) DEBUG - ConsumerFactoryBase::getSenderCapabilities - enctype:NC2;captype:grid;enctype:H264gpu;enctype:H264cpu;
04-05-19 08:10:22 1328(7844) DEBUG - CodecSelector::detectCodecType - user selected codec: Legacy
04-05-19 08:10:22 1328(7844) DEBUG - CodecSelector::detectCodecType - overriding user selected codec to: Legacy
04-05-19 08:10:22 1328(7844) DEBUG - CodecSelector::detectCodecType - validated user selection is: Legacy
04-05-19 08:10:22 1328(7844) DEBUG - CodecSelector::reportSelectedCodec - Selected connection will be Legacy
04-05-19 08:10:22 1328(7844) DEBUG - ReceiverSession::initCodec - Sender codecs: HP3 HP2 JPEG-LS RAW 
04-05-19 08:10:22 1328(7844) DEBUG - ReceiverSession::initCodec - using codec HP3
04-05-19 08:10:22 1328(4040) DEBUG - ReceiverSession::connected - Session ID: 0
04-05-19 08:10:29 1328(4040) DEBUG - DisplayView::handleResolutionUpdateRequested - Wait for ReceiverImpl::changeDisplayResolution() timed out 
04-05-19 08:10:29 1328(4040) DEBUG - DisplayView::handleResolutionUpdateRequested - Resolution Change Succeeded!
04-05-19 08:10:29 1328(4040) DEBUG - DisplayView::forcePlacement: matchedResolution!Placement @ x: 0  y: 0
04-05-19 08:10:29 1328(4040) DEBUG - DisplayView::slotResolutionModified: 2560x1440
04-05-19 08:10:29 1328(4040) DEBUG - DisplayView::slotResolutionModified: 2560x1440
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverSessionIce::createPhysicalAudioDevice: m_twowayRemotePrx: 9382922a-810d-4fb5-8500-37c38a16bd69 -t -e 1.0:livessl -h hpz820 -p 42966 -t 30000
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverSessionIce::createPhysicalAudioDevice: current adapter is a504719a-e906-486f-8e31-84fd25b9bfb0
04-05-19 08:10:29 1328(7332) DEBUG - ReceiverSession::ConnectionStatusThread::run
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverSessionIce::createPhysicalAudioDevice: remoteDevicePrx: 797072e5-a770-4ab9-8c54-185f5c52b0a0 -o -s -e 1.0:livessl -h MYLOCALIP.25 -p 42966 -t 30000
04-05-19 08:10:29 1328(4520) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:29 1328(4040) DEBUG - Utilities::IceMessageLogger: Network IceLive::LiveSSLTransceiver::getInfo MYLOCALIP.60 50118 MYLOCALIP.25 42966

04-05-19 08:10:29 1328(4040) DEBUG - SessionIce::connect: PhysicalAudioDeviceSessionIce port: 50118 adapter: a504719a-e906-486f-8e31-84fd25b9bfb0
04-05-19 08:10:29 1328(7332) DEBUG - InputRouterOperator::handleConnectionOk
04-05-19 08:10:29 1328(4040) DEBUG - KeyboardCodeMap::switchSystemType - System map: duplicate code 107 detected, ignoring. 
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverSessionIce::createKeybdMouseDevice - m_twowayRemotePrx 9382922a-810d-4fb5-8500-37c38a16bd69 -t -e 1.0:livessl -h hpz820 -p 42966 -t 30000
04-05-19 08:10:29 1328(7332) DEBUG - GestureInputMappingMode::initUserMappingData
04-05-19 08:10:29 1328(7332) DEBUG - GestureInputMappingMode::registerMappingRecognizers
04-05-19 08:10:29 1328(7332) DEBUG - GestureFactory - ctor
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  TapGesture|CustomGesture
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  TapAndHoldGesture|CustomGesture
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  PanGesture|CustomGesture
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  PinchGesture|CustomGesture
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  SwipeGesture|CustomGesture
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  TapAndHoldGesture|PinchGesture|CustomGesture
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  TapAndHoldGesture|SwipeGesture|CustomGesture
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  CustomGesture
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  TapGesture|CustomGesture
04-05-19 08:10:29 1328(7332) DEBUG - GestureMappingController::activateRecognizer - gesture type:  TapAndHoldGesture|CustomGesture
04-05-19 08:10:29 1328(5912) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:29 1328(4040) DEBUG - Utilities::IceMessageLogger: Network IceLive::LiveSSLTransceiver::getInfo MYLOCALIP.60 50119 MYLOCALIP.25 42966

04-05-19 08:10:29 1328(4040) DEBUG - SessionIce::connect: Unknown port: 50119 adapter: a504719a-e906-486f-8e31-84fd25b9bfb0
04-05-19 08:10:29 1328(4040) DEBUG - HprKeybdMouse::KeybdMouseReceiverSessionIce::connect - Using oneway mouse invocations
04-05-19 08:10:29 1328(4040) DEBUG - HprKeybdMouse::KeybdMouseReceiverSessionIce::connect - Sender supports extended mouse buttons = TRUE
04-05-19 08:10:29 1328(4040) INFO  - HprKeybdMouse::KeybdMouseReceiverSessionIce::setKeyboardMapMode - Keyboard mode set to Map Direct 
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverSessionIce::createPenDevice - m_twowayRemotePrx 9382922a-810d-4fb5-8500-37c38a16bd69 -t -e 1.0:livessl -h hpz820 -p 42966 -t 30000
04-05-19 08:10:29 1328(4520) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:29 1328(4040) DEBUG - Utilities::IceMessageLogger: Network IceLive::LiveSSLTransceiver::getInfo MYLOCALIP.60 50120 MYLOCALIP.25 42966

04-05-19 08:10:29 1328(4040) DEBUG - SessionIce::connect: WinPenReceiverSessionIce port: 50120 adapter: a504719a-e906-486f-8e31-84fd25b9bfb0
04-05-19 08:10:29 1328(4040) DEBUG - WinPenReceiverSessionIce::connect: Sender does not support pen
04-05-19 08:10:29 1328(4040) DEBUG - SmartcardReceiverSessionIce::isSupported: smartcard support is enabled
04-05-19 08:10:29 1328(4040) ERROR - WinSCardContext::open: SCardEstablishContext failed: 0x8010001d
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverSessionIce::createSmartcardDeviceTransport: smartcard transport unavailable
04-05-19 08:10:29 1328(5912) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:29 1328(4040) DEBUG - Utilities::IceMessageLogger: Network IceLive::LiveSSLTransceiver::getInfo MYLOCALIP.60 50121 MYLOCALIP.25 42966

04-05-19 08:10:29 1328(4040) DEBUG - SessionIce::connect: PhysicalUsbDeviceSessionIce port: 50121 adapter: a504719a-e906-486f-8e31-84fd25b9bfb0
04-05-19 08:10:29 1328(4520) DEBUG - Security::CertificateStore::validateCert - Checking certificate[]
04-05-19 08:10:29 1328(4040) DEBUG - Utilities::IceMessageLogger: Network IceLive::LiveSSLTransceiver::getInfo MYLOCALIP.60 50122 MYLOCALIP.25 42966

04-05-19 08:10:29 1328(4040) DEBUG - SessionIce::connect: ClipboardDeviceSessionIce port: 50122 adapter: a504719a-e906-486f-8e31-84fd25b9bfb0
04-05-19 08:10:29 1328(4040) DEBUG - WinLocalCpb::ctor - creating local clipboard object
04-05-19 08:10:29 1328(4040) DEBUG - WinLocalCpb::ctor - clipboard DLL found
04-05-19 08:10:29 1328(4040) DEBUG - RemoteCpb::RemoteCpb: creating remote clipboard
04-05-19 08:10:29 1328(4040) DEBUG - ClipboardManager::enableClipboardEvents(1)
04-05-19 08:10:29 1328(4040) INFO  - ClipboardDeviceSessionIce::enable - clipboard enabled
04-05-19 08:10:29 1328(4040) DEBUG - Receiver::KeybdMouseSession::getKeybdMouseSession - 
04-05-19 08:10:29 1328(4040) DEBUG - GestureMappingAdapter - ctor 
04-05-19 08:10:29 1328(4040) DEBUG - GestureInputMappingMode::loadGestures
04-05-19 08:10:29 1328(4040) DEBUG - GestureToActionMappingFacade::listGestures
04-05-19 08:10:29 1328(4040) DEBUG - GestureInputMappingMode::initUserMappingData
04-05-19 08:10:29 1328(4040) DEBUG - GestureFactory - ctor
04-05-19 08:10:29 1328(4040) DEBUG - GestureInputMappingMode::registerUserMappings
04-05-19 08:10:29 1328(4040) DEBUG - GestureMappingAdapter - dtor 
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverSession::setMaxImageUpdateRequests - Image prefetch is supported. Maximum image update requests: 4
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverSession::startImageUpdates
04-05-19 08:10:29 1328(4040) DEBUG - Receiver::KeybdMouseSession::getKeybdMouseSession - 
04-05-19 08:10:29 1328(4040) DEBUG - DisplayView::connected: mouse sync enabled
04-05-19 08:10:29 1328(4040) DEBUG - ImageOverlayDecorator::ctor - decorator installed from QString filename: C:/Program Files/HP/Remote Graphics Receiver\resources\establishingConnection.png
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverImpl::getCodec - the codec has not been initialized yet
04-05-19 08:10:29 1328(4040) DEBUG - ImageCodecQualityHandler::updateDomain - try to set image quality to 65
04-05-19 08:10:29 1328(4040) DEBUG -   call slotSetCodecQuality for ImageCodec.Quality property
04-05-19 08:10:29 1328(4040) DEBUG - ReceiverImpl::getCodec - the codec has not been initialized yet
04-05-19 08:10:29 1328(4520) ERROR - IOCTL_HPPUSB_SHM_DOWN_DATA_AVAILABLE failed in WinPhysicalUsbReceiver::ReceiveMsg
04-05-19 08:10:29 1328(4520) DEBUG - ReceiverImpl::getCodec - the codec has not been initialized yet
04-05-19 08:10:29 1328(4520) DEBUG - ReceiverSession::onCodecChanged - new codec: HP3 current codec: HP3
04-05-19 08:10:29 1328(4520) DEBUG - ReceiverSession::onCodecChanged - codecs are different. emit signalCodecChanged to update GUI
04-05-19 08:10:30 1328(4520) ERROR - IOCTL_HPPUSB_SHM_DOWN_DATA_AVAILABLE failed in WinPhysicalUsbReceiver::ReceiveMsg
04-05-19 08:10:31 1328(4520) ERROR - IOCTL_HPPUSB_SHM_DOWN_DATA_AVAILABLE failed in WinPhysicalUsbReceiver::ReceiveMsg
04-05-19 08:10:32 1328(4520) ERROR - IOCTL_HPPUSB_SHM_DOWN_DATA_AVAILABLE failed in WinPhysicalUsbReceiver::ReceiveMsg

For me it seems impossible to debug any further with the information I have now. The log file seems to output only very HP RGS specific information and I can't find much on google.

 

I would really like to see pressure sensitivity and Wacom working on this setup. In the long run it would give me many more options how and especially where I could work. I guess that's also what the new Ad's are showing...but I don't know why, in this moment, for me, the time seems not to be ready.

 

Please, if you have a working HP RGS Wacom Tablet Setup with Pressure Sensitivity working, please tell me so that I don't give up on HP and their Remote Graphics Software.

I've seen other guys had Space Mouses working...so I guess, it should be doable, shouldn't it ?

 

If you've come this far:

Thanks a lot !  If you need even more information...just ask me, I will try to help as good as possible. 

 

Kaspar

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2019 05:46 AM - edited ‎04-07-2019 06:06 AM

HP Recommended

I finally did, what I should have done first and read the FAQ for version 7 of RGS pdf which is provided by HP.

Unlike the manual, or the webpage in the FAQ it is not vaguely statet, that Wacom with Pressure Sensitivity currently ONLY works from Linux to Linux. Also on Linux you can't have both working at the same time: Remote USB & Wacom. Only one at the time can work (mutally exclusive).

In a way it's also good to see that there is, for once, a feature just working on Linux. Usually Linux has the most features not working out of the box. If only Adobe and many others would start to support Linux....

 

Maybe as a suggestion to HP UI designers: leaving everything that does not work just completely out of the UI is sometimes not the best solution from an users perspective. 

For example: on the OSX reciever, the option for Remote USB is just completely missing...so it took me a while to get that I'm suposed to not have this option and wasn't just overlooking it (greyed out, with info that feature is not available on OSX would have made it immediatelly clear).

Also, would it have hurt, to specify more clearly what devices are expected to work with remote USB and what devices might give trouble, instead of braging that you support all four USB transfer types (bulk, isochronous, interrupt, and control) ? This lead me to the conclusion that most devices would just work. As in "Remote USB" which is like "local USB" but Remote, you know 😉

HP has a lot of user guides for older versions floating in the internet. Google of course picks them up. So the first manual I've read was for 7.2 version, where it was not clearly statet, that Remote USB is not working with OSX as it is statet in the latest manual for 7.6 version.

 

My fault I know.

 

I guess I just wanted my Windows/OSX boxes to work remotelly with Wacom and Pressure sensitivity too bad to accept the facts. So I really hope HP will provide Support for Wacom Pressure Sensitivity on Windows (and hopefully also on OSX) with version 8 of RGS.

 

Case closed.

View solution in original post

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1 REPLY 1

‎04-07-2019 05:46 AM - edited ‎04-07-2019 06:06 AM

HP Recommended

I finally did, what I should have done first and read the FAQ for version 7 of RGS pdf which is provided by HP.

Unlike the manual, or the webpage in the FAQ it is not vaguely statet, that Wacom with Pressure Sensitivity currently ONLY works from Linux to Linux. Also on Linux you can't have both working at the same time: Remote USB & Wacom. Only one at the time can work (mutally exclusive).

In a way it's also good to see that there is, for once, a feature just working on Linux. Usually Linux has the most features not working out of the box. If only Adobe and many others would start to support Linux....

 

Maybe as a suggestion to HP UI designers: leaving everything that does not work just completely out of the UI is sometimes not the best solution from an users perspective. 

For example: on the OSX reciever, the option for Remote USB is just completely missing...so it took me a while to get that I'm suposed to not have this option and wasn't just overlooking it (greyed out, with info that feature is not available on OSX would have made it immediatelly clear).

Also, would it have hurt, to specify more clearly what devices are expected to work with remote USB and what devices might give trouble, instead of braging that you support all four USB transfer types (bulk, isochronous, interrupt, and control) ? This lead me to the conclusion that most devices would just work. As in "Remote USB" which is like "local USB" but Remote, you know 😉

HP has a lot of user guides for older versions floating in the internet. Google of course picks them up. So the first manual I've read was for 7.2 version, where it was not clearly statet, that Remote USB is not working with OSX as it is statet in the latest manual for 7.6 version.

 

My fault I know.

 

I guess I just wanted my Windows/OSX boxes to work remotelly with Wacom and Pressure sensitivity too bad to accept the facts. So I really hope HP will provide Support for Wacom Pressure Sensitivity on Windows (and hopefully also on OSX) with version 8 of RGS.

 

Case closed.

Was this reply helpful? Yes No
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