RGS 7.3.3 - How to hide the menubar from start?

[PekkaW]

We have gone up from 6.0.5 to 7.3.3 of RGS and a feature we had before is not working as before and was wondering if there is way to fix this.

 In the RGS 6.0.5 rgreceiverconfig we had before;

## Allow receiver to display the menu bar.

Rgreceiver.IsMenubarEnabled=0

## Enable the Toolbar (a.k.a. Menubar) to automatically display when

## the cursor is near the top edge of the Remote Display Window.

Rgreceiver.IsAutoMenubarEnabled=0

Rgreceiver.IsAutoMenubarEnabled.IsMutable=0

This made the menu being hidden for users when they logged on to a Linux client and with hotkeys + H the users could bring out the menu if needed.

With the new version only the first setting is available. If we set Rgreceiver.IsMenubarEnabled=0 the menu is not visible when logging on but you cannot make it visible even through hotkeys + H. If we set it to 1 the menu is visible directly when they log on and you can hide it with hotkeys + H. 

But, the number of users really using the menu is limited and having it shown for all users every time they logon is a behavior we don't want, for one because it hides the menus in Linux. The users who needs to use the menu should be able to get them but the majority never needs to use them.

So, is there a way to have the menu hidden when logging on and to get it visible through hotkeys or having the menu in minimized from start?

[KellyRGS]

Hello.  RGS 7.3.3 is very different from 6.0.5.  Did you do an upgrade from 6.0.5 to 7.3.3 or did you uninstall 6.0.5, and then install 7.3.3 on your receiver?  So you mention Linux, where version are you using (RHEL 6.x, 7.x?, SUSE?)  Are you using Windows on your receivers, if so what version and build number. 

In the folder where RGS is installed, you can launch the receiverConfigApp.exe.  Under General you can make the Display borderless, snap the remote display, or enable/disable the Window Toolbar.  You can also do the same in the rgreceiverconfig file, also located in the same folder where RGS is installed. 

Would like to see if we can replicate the behavior with your receiver if you could provide us with the make and model (non-HP hardware is fine), and the OS version and build number.  What is your sender, OS version and build number. 

I have attached the RGS 7.3.3 User Guide just in case you need it. 

I work on the behalf of HP.

[PekkaW]

Hi,

If clients have the old 6.0.5 installed we do a removal of the old version before installing the new 7.3.3 version. But this behavior have also been seen on computers that only has had the new 7.3.3 installed (a clean installation).

The senders are RHEL 6.9 and the receivers are Windows 10 64bit Version 1703 OS Build 15063.608.

All our clients with the receivers are Dell computers. I have tested the behavior with a workstation computer with a dedicated graphics card and one with an integrated graphics chip and the behavior is the same. The computers tested are;

• Dell T7500 workstation with a NVIDIA Quadro 5000 with 340.66 driver version.
• Dell Optiplex 7020 with Intel(R) HD Graphics 4600 with 10.18.15.4281 driver version

Regarding the settings, our setup is just like your image. I have included our configuration file in case you want to try it out.

If you need any more information, don't hesitate to ask.

##### HP Remote Graphics Software
##### Receiver Properties
##### Uncomment a property to override its default value

##### All properties that begin with "Is" are Boolean values.
##### Use 1 for true, 0 for false.

##### The various "IsMutable" properties are used to lock down
##### a property or set of properties to certain particular
##### values so they can't be changed in the Receiver's user interface.

##### Remote Display Window properties:
Rgreceiver.IsBordersEnabled=0
Rgreceiver.IsSnapEnabled=1
#  Rgreceiver.ImageCodec.IsMutable=1

## Codec Quality: 0 <= quality <= 100
Rgreceiver.ImageCodec.Quality=70

## Codec Quality Boost: The encoder analyzes the complexity of
#  the image and increases the quality above the base quality setting
#  in areas of high complexity.  Disabling the quality boost can
#  reduce both network bandwidth and CPU utilization at the expense 
#  of image quality.
#  Rgreceiver.ImageCodec.IsBoostEnabled=1

## Reduce network bandwidth using the H264 Codec
#  Rgreceiver.ImageCodec.IsH264Enabled=0

## Offload H264 encoding to GPU: 0-CPU 1-GPU
#  Rgreceiver.ImageCodec.UseGPU=1

##### General properties:
## The number of previously connected senders stored away in the sender
## pull down list.  Not used when the receiver is running in
## "Directory" or "Enterprise Service" modes.
Rgreceiver.MaxSenderListSize=0
## Directory mode: path to directory file
#  Rgreceiver.Directory=directory.txt

## Tune the performance of RGS in high latency environments.  This
## property has less impact with low latency.  It increases
## parallelism between the sender and receiver.  Higher numbers
## increase the amount of image update data in flight.  Performance
## increases are limited by the TCP receive window size.
#  Rgreceiver.MaxImageUpdateRequests=4

## Color to display when a network disruption is detected:
## Has four color components: Alpha, R,G,B, where each component is 2
## bytes long
#  Rgreceiver.ConnectionWarningColor=0x80b40000

## Allow receiver to track mouse snap on Windows sender.
Rgreceiver.IsMouseSyncEnabled=1

## Allow receiver to display the menu bar.
Rgreceiver.IsMenubarEnabled=1

## Display a warning that disconnecting from RGS while logged in will 
## not log the user out of the remote system.
Rgreceiver.IsDisconnectWarningEnabled=0

## Force RGS to use the desktop user interface, even on tablets. 
## This also disables all touch and gesture functionality.
Rgreceiver.ForceDesktopUI=0

## The user will always be prompted to enter credentials when
## connecting
#  Rgreceiver.IsAlwaysPromptCredentialsEnabled=0

## Updates to the display are done either as a single aggregate/global
## blt operation or as individual/local blts. Use the .IsMutable
## property rather than the deprecated IsGlobalImageUpdateMutable
## property to lock down the check box.
#  Rgreceiver.IsGlobalImageUpdateEnabled.IsMutable=1
#  Rgreceiver.IsGlobalImageUpdateEnabled=1

## Change the Sender's resolution to match the Receiver's resolution
## when connecting.  Is overridden by per-session properties.
Rgreceiver.IsMatchReceiverResolutionEnabled=1

## Enable the Toolbar (a.k.a. Menubar) to automatically display when
## the cursor is near the top edge of the Remote Display Window.
Rgreceiver.IsMenubarEnabled=0
#Rgreceiver.IsMenubarEnabled.IsMutable=1

## Experience properties:
#  Rgreceiver.Experience.IsMutable=1

## Experience Modes: FixedImageQuality AdjustImageQuality
## AdjustImageQuality will adjust the quality of the image updates
## when the update rate falls below the minimum value.
#  Rgreceiver.Experience.Mode=FixedImageQuality

## The lowest image quality applied to images to maintain
## the minimum update rate.
#  Rgreceiver.Experience.MinImageQuality=20

## Update rate threshold to begin adjusting image quality.
#  Rgreceiver.Experience.MinUpdateRate=30

##### Browser path:
Rgreceiver.Browser.IsMutable=0
Rgreceiver.Browser.Name=firefox

##### Audio properties:
Rgreceiver.Audio.IsMutable=0
Rgreceiver.Audio.IsEnabled=1
Rgreceiver.Audio.IsInStereo=1
Rgreceiver.Audio.IsFollowsFocusEnabled=1

## Audio quality: 0 <= quality <= 2
Rgreceiver.Audio.Quality=2

##### Microphone properties:
Rgreceiver.Mic.IsEnabled=1

##### Usb properties:
#  Rgreceiver.Usb.IsMutable=1
#  Rgreceiver.Usb.IsEnabled=1

## Sender Session connection number to activate USB
#  Rgreceiver.Usb.ActiveSession=0

##### Networking properties:
## Network Timeouts: times are in milliseconds
#  Rgreceiver.Network.Timeout.IsMutable=1

## Enabled the warning message when the network is about to disconnect.
#  Rgreceiver.Network.Timeout.IsGuiEnabled=1

## Time elapsed before a disconnect will occur due to a network error
#  Rgreceiver.Network.Timeout.Error=30000

## Time elapsed before a network warning dialog will appear
#  Rgreceiver.Network.Timeout.Warning=2000

## Time elapsed before certain dialogs will timeout
Rgreceiver.Network.Timeout.Dialog=120000

## Port used for communication between sender and receiver. Must match 
## the port setting on the Sender. Default is 42966.
## Note that HPVelocity only works on port 42966.
#  Rgreceiver.Network.Port=42966

## LiveUDP enable.  Default is 1 (enabled).
# Rgreceiver.Network.HPVelocity.Enabled=1

## Network Proxy 
# Rgreceiver.Network.ProxyEnabled=0
# Rgreceiver.Network.ProxyPort=
# Rgreceiver.Network.ProxyAddress=

##### Hot-Keys properties:
#  Rgreceiver.Hotkeys.IsMutable=1

## Enable the Setup-mode hotkey sequence.
#  Rgreceiver.Hotkeys.IsSetupModeEnabled=1

## Setup-Mode Hotkey sequence
#  Rgreceiver.Hotkeys.SetupModeSequence=Shift Down, Space Down, Space Up

## Should the sequence Ctrl-Alt-End be sent to the RGS Sender as
## Ctrl-Alt-Del?
Rgreceiver.Hotkeys.IsSendCtrlAltEndAsCtrlAltDeleteEnabled=0

## Should the first key in a Hotkey sequence be sent to the RGS Sender?
#  Rgreceiver.Hotkeys.IsSendFirstKeyInSequenceEnabled=0

## Should key repeats be recognized in the hot key state machine?
#  Rgreceiver.Hotkeys.IsKeyRepeatEnabled=0

Rgreceiver.Hotkeys.IsCtrlAltDeletePassThroughEnabled=0

## Enable game mode functionality.
#  Rgreceiver.Hotkeys.IsGameModeEnabled=1

##### Clipboard properties:
#  Rgreceiver.Clipboard.IsMutable=1
Rgreceiver.Clipboard.IsEnabled=1

## List of clipboard format types allowed to be transfered between sender 
## and receiver. The property string is a regular expression. Wildcard 
## matching (globbing) is not supported.
# Rgreceiver.Clipboard.FilterString=|1|7|8|13|16|17|Ole Private Data|Object Descriptor|Link Source Descriptor|HTML Format|Rich Text Format|XML Spreadsheet|

##### Logging properties:
#  Rgreceiver.Log.IsMutable=1
#  Rgreceiver.Log.IsFileLoggerEnabled=1

## Logging levels: DEBUG, INFO, WARN, ERROR, FATAL
Rgreceiver.Log.Level=INFO

## Path to logging file:
#  Rgreceiver.Log.Filename=rg.log

## Maximum Log Filesize in Kbytes
Rgreceiver.Log.MaxFileSize=5120

##### Parallel decoding properties:
## If the value is set to zero, the thread pool size will be the number of 
## cores on the system.
# Rgreceiver.Decoder.ThreadPoolSize=0

##### Smartcard properties:
# Rgreceiver.Smartcard.IsEnabled=1
# Rgreceiver.Smartcard.IsEnabled.IsMutable=1

##### Support properties:
##### The following properties are for support troubleshooting.

## LiveUDP congestion control algorithm. Default is 1 (Standard)
##   1=Standard, 2=Friendly
# Rgreceiver.Network.HPVelocity.LiveUdpCongestionControlAlgorithm=1

## The mode HPVelocity should operate in upon successful registration.  Default is 1 (Protecting).
##   1=Protecting, 2=1-Way Monitoring
# Rgreceiver.Network.HPVelocity.LiveUdpMode=1
## The target loss rate the HPVelocity Live UDP plugin should use.  Default is 4 (0.04%)
##   4=0.04%, 10=0.1%, 20=0.2%, 40=0.4%
# Rgreceiver.Network.HPVelocity.LiveUdpTargetLossRate=4
# Rgreceiver.Registration.ServerAddresses=activation.rgs.ext.hp.com activation1.rgs.ext.hp.com 15.0.92.201

[KellyRGS]

Thank you for the information.  I will see if this is a known issue, and if so, if it was fixed in RGS 7.4. which will be releasing very shortly.  If not a known issue, I will see if I can reproduce today. 

I work on the behalf of HP.

[KellyRGS · Accepted solution]

Researched, and found  out this is a known issue in 7.3.3.  A defect was created, and will be fixed in a future release of RGS.  RGS 7.4.0 is the next release but the fix will not be in this release.   However, fix will be about 6 months out.   If you need this to be escalated, please create a case with HP support.  See below on how to start this process.

HP RGS support in USA (trained to get basic info to create case then quickly pass on to 2nd level support)
Call (800-334-5144).  
Say “Software”.  
Say, “Remote Graphics Software” or “HP Remote Graphics Software”.  (Do not say "RGS")  
Hold for a support agent… 

In Europe (EMEA) or Asia (APJ) customers will need to select hardware support for the product in which they are using the Remote Graphics application. For example, if the customer is using a workstation, the selection that needs to be made is Workstation hardware support.

Remote Graphics Software in Non-HP products

HP provides support for RGS on non-HP hardware as long as the customer has purchased a license to use RGS and meets the minimum requirements to use RGS. The length and level of support is only provided if issues can be reproduced on supported HP hardware and operating systems. To receive support customer needs to select Multivendor option.

If you need further assistance in getting a case opened, please reply to forum.

I work on the behalf of HP.

[PekkaW]

Hi,

ok, we have found a small workaround to why some users want this.

If they have one screen they won't see incoming e-mails and messages because they are hidden behind the full screened RGS session. By pressing Shift + Space and release space but continuing to hold shift you can with the mouse grab the window and move it just a bit to the left or right and get the Windows taskbar  to be visible.

It's not the cleanest solution but it will suffice for the time been.

Thanks for all your help and fast response!

[KellyRGS]

You are most welcome.  I did add notes to the existing defect that a customer ran across this defect.  This will usually help aid in getting this fixed sooner rather than later.

I work on the behalf of HP.

[KellyRGS]

Update on the defect.  That was for a Linux receiver and not a Windows receiver.  I opened a new defect but today I had time to test on 7.3.3 with a RHEL 6.9 sender (HP workstation) and a Win 10 receiver (same build and version, HP workstation) and it worked properly.  I had to uncomment the property:

Rgreceiver.IsMenubarEnabled =0

Restart my receiver, made the connection.  Logged in, then performed LeftShift key down, space bar down, space bar up, then H.  It unhid the menu. 

Let me know if that is what you tried.

Thanks!

I work on the behalf of HP.

[KellyRGS]

One more update on the Setup Mode + H hotkey.  It is resizing the window when I use the sequence initially, then when I hid the menu it puts the window back.  I am getting this fixed as it should not resize the window.

[KellyRGS]

I tested RGS 7.4.0 Receiver, and the SetupMode + H hotkey works properly.  The window does not resize, and it unhides and hides the menu.  I tested with a 7.4.0 sender but did not try with the 7.3.3 sender.  It is on the receiver side, so updating to 7.4.0 receiver should fix your problem. 

I work on the behalf of HP.