cancel
Showing results for 
Search instead for 
Did you mean: 
NikolaySh
New member
1 0 0 0
Message 1 of 3
839
Flag Post

RGS Receiver doesnt start in win8.1

HP Recommended
Microsoft Windows 8.1 (64-bit)

Im using HP Remote Graphics Receiver 7.6.0.18584, OS Windows 8.1 64-bit.

After starting HP Remote Graphics Receiver i see standart splash screen with logo and nothing after.

rgreceiver.exe process is closing immidiatly after showing splash screen.

I try to set log level to "debug" in receiver configuration tool, but there is no rg.log file in program dir.

there are no errors in windows logs also.

Reinstall doesnt help.

this problem persist on 2 PCs with win8.1.

i also have an win10 64bit PC and the same version of RGS works well.

how to make it work?

2 REPLIES 2
KellyRGS
Level 7
Level 7
541 534 41 51
Message 2 of 3
Flag Post
HP Recommended

So the log file you are looking for is not in the folder where RGS is installed.  If open up the receiver settings, and go to Logging, you will see the path.  Default is  C:\Users\username\hpremote\rgreceiver unless you modified it during the installation.  When you did you RGS installation, were you using Administrator privileges?  Did you install using the executable or command line installation? 

I work on the behalf of HP.

I am an HP employee.
0 Kudos
KellyRGS
Level 7
Level 7
541 534 41 51
Message 3 of 3
Flag Post
HP Recommended

I installed RGS 7.6.0 Receiver on a Windows 8.1 system and did not experience any problems.  However, I am wondering about updates on your Windows 8.1 system.  Are they up to date?  You could also try installing these two files from Microsoft. 

https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

We did have an issue with Windows 8.1 when these files were missing.  Install both x86 and x64 files and then try launching the Receiver.

I work on the behalf of HP.

I am an HP employee.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation