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- Re: RGS receiver freezes/crashes when changing settings and ...
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08-05-2021 08:11 AM
HP Recommended
Operating System: Linux
Hi All,
I have this issue with receiver on a couple of machines. Fresh installs of Centos7, no different to other machines in the network.
HP ZCentral Remote Boost Receiver Version: 20.2.0.8624
When I open the settings and try to change anything the program locks up and I have to force quit. When I connect to another machine I get a small black window as if it has connected to the sender but no display of the other machine. And the receiver connect window is stuck on authorizing. I have reinstalled the receiver package with no luck.
The receiver logs don't seem to show anything obvious to me when connecting, maybe I'm missing something:
08-05-21 14:58:55 27364(2740230592) INFO - #####################################################
08-05-21 14:58:55 27364(2740230592) INFO - #
08-05-21 14:58:55 27364(2740230592) INFO - # HP ZCentral Remote Boost Receiver Version: 20.2.0.8624 (bc024ee61) Build Date: May 13 2021
08-05-21 14:58:55 27364(2740230592) INFO - #
08-05-21 14:58:55 27364(2740230592) INFO - #####################################################
08-05-21 14:58:55 27364(2740230592) INFO - Model : HP Z420 Workstation
08-05-21 14:58:55 27364(2740230592) INFO - Serial number :
08-05-21 14:58:55 27364(2740230592) INFO - BIOS UUID : b2c333009c8411e3a2cda0481c84486b
08-05-21 14:58:55 27364(2740230592) INFO - Number of Cores : 12
08-05-21 14:58:55 27364(2740230592) INFO - Is HP System : 1
08-05-21 14:58:55 27364(2740230592) INFO - Is VDI : 0
08-05-21 14:58:55 27364(2740230592) INFO - Is Touch Enabled : 0
08-05-21 14:58:55 27364(2740230592) INFO - Graphic Adapters : Unknown
08-05-21 14:58:55 27364(2740230592) INFO - OSVersionString : CentOS Linux release 7.7.1908 (Core)
08-05-21 14:58:55 27364(2740230592) INFO - Hostname : lindauer.blue-bolt.lan
08-05-21 14:58:55 27364(2740230592) INFO - Is RedHat : 1
08-05-21 14:58:55 27364(2740230592) INFO - Is Gnome Running : 1
08-05-21 14:58:55 27364(2740230592) INFO - Is Gnome SSaver : 1
08-05-21 14:58:55 27364(2740230592) INFO - Utilities::PropertiesSystem::parseProperties - Ignoring property: -Ice.Default.Host:127.0.0.1
08-05-21 14:58:55 27364(2740230592) INFO - main - Primary Properties intialized and parsed in : 88.9404ms
08-05-21 14:58:56 27364(2740230592) INFO - DirectOpenGLRenderer::initOpenGL - Rendering using adapter : Quadro K4000/PCIe/SSE2
08-05-21 14:58:56 27364(2740230592) INFO - DirectOpenGLRenderer::initOpenGL - Rendering using adapter : Quadro K4000/PCIe/SSE2
08-05-21 14:58:56 27364(2740230592) INFO - ExtensionManager::initializeExtensions - Loaded extension Video Stream Extension [1.1.0.0]
08-05-21 14:59:27 27364(2740230592) INFO - Properties file used: /etc/opt/hpremote/rgreceiver/rgreceiverconfig
08-05-21 14:59:27 27364(2740230592) INFO - Current property values:
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Activation.AutomationMode=2 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Activation.RetryAttempts=5 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Audio=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Audio.IsEnabled=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Audio.IsFollowsFocusEnabled=0 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Audio.IsInStereo=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Audio.Linux.DeviceName=default Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Audio.Linux.IsVolumeMonitorEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Audio.Linux.RecorderApi=pulse Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Audio.Quality=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.AuthenticatorId=Default Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.AutoHideMenuAndDock=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Borderless.LimitToLocalSpace=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Browser.Name=firefox Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Clipboard=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Clipboard.FilterString=|1|7|8|13|16|17|Ole Private Data|Object Descriptor|Link Source Descriptor|HTML Format|Rich Text Format|XML Spreadsheet| Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Clipboard.IsEnabled=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Compatibility.Cursor.MaxCursorSize=2048 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Compatibility.IsReparentWorkaroundEnabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ConnectionWarningColor=0x80b40000 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Directory=directory.txt Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.EnableHighDPIScaling=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.EnableLegacySecurity=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Experience=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Experience.MinImageQuality=20 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Experience.MinUpdateRate=30 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Experience.Mode=FixedImageQuality Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Experience.PreferredRenderer=D3D OpenGL Bitmap Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Experience.Renderer.AllowHybrid=Bitmap Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Experience.Renderer.D3D.VendorID=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Gestures.Configuration.ConfigFilePath=Hewlett-Packard/Remote Graphics Software Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Gestures.VirtualMouse.IsTutorialEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Hotkeys=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Hotkeys.IsCtrlAltDeletePassThroughEnabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Hotkeys.IsGameModeEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Hotkeys.IsKeyRepeatEnabled=0 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Hotkeys.IsSendCtrlAltEndAsCtrlAltDeleteEnabled=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Hotkeys.IsSendFirstKeyInSequenceEnabled=0 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Hotkeys.IsSetupModeEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Hotkeys.IsViewportScrollerEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Hotkeys.SetupModeSequence=LShift Down, Space Down, Space Up Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ImageCodec=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ImageCodec.AVC.FrameRate=30 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ImageCodec.AVC.MaxFrameRate=60 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ImageCodec.AVC.MinFrameRate=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ImageCodec.AVC.isDynamicAdjustmentEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ImageCodec.IsBoostEnabled=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ImageCodec.IsH264Enabled=0 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ImageCodec.Quality=65 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ImageCodec.UseGPU=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Internal.MouseEventsSinceLastTabletEvent=20 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsAlwaysPromptCredentialsEnabled=0 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsAutoLaunchOnMacEnabled=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsBordersEnabled=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsDisconnectWarningEnabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsMatchReceiverResolutionEnabled=1 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsMenubarEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsMouseSyncEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsQtWacomInjectionEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsScalingEnabled=0 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsSendCtrlLeftMouseClickAsRightMouseClickEnabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.IsSnapEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.KeyboardMapMode=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Legacy.Video.AllowOverride=DisplayStream MediaStream Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Legacy.Video.DisplayStream.PreferredCodecOrder=HP3 HP2 JPEGLS1 RAW Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Legacy.Video.OverrideInstalled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Log=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Log.Filename=/nethome/nathan-d/.hpremote/rgreceiver/rg.log Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Log.IsFileLoggerEnabled=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Log.Level=INFO Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Log.MaxFileSize=5120 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.MaxImageUpdateRequests=4 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.MaxSenderListSize=5 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.Certificate.VerificationPolicy=Accept Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.HPVelocity.Available=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.HPVelocity.BypassRegistration=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.HPVelocity.Enabled=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.HPVelocity.LiveUdpCongestionControlAlgorithm=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.HPVelocity.LiveUdpMode=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.HPVelocity.LiveUdpTargetLossRate=4 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.Port=42966 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.ProxyAddress= Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.ProxyEnabled=0 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.ProxyPort= Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.Timeout=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.Timeout.Dialog=15000 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.Timeout.Error=30000 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.Timeout.IsGuiEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.Timeout.Warning=2000 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Network.VerifyCertificates=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ParentProcessId=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Pen.EventRate=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Pen.ForcedRemoting=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Pen.IsDisabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.PerformanceLog.ActiveWindow.IsEnabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.PerformanceLog.FPS.IsEnabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.PerformanceLog.Filename=/opt/hpremote/rgreceiver/performance.log Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.PerformanceLog.Latency.LogFrequency=10 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.PerformanceLog.MaxFileSize=5120 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.PerformanceLog.SampleRate.IsEnabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.Automation.COM.Embed=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.Automation.Ice.ProxyFile= Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.DirectoryFiles= Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.EnterpriseReceiver.Directories= Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.EnterpriseReceiver.Settings=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.Path=./rgreceiver Source: COMMANDLINE [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.Print.Help=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.Print.Version=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.RegisterComServer=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.Splash.Enabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.UnregisterComServer=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Program.X11.EnableXIM=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Properties.ConfigFile= Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Properties.Network.ParseCommandLine=0 Source: DEFAULT [Not saved] [Immutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.RecentSenders=hp-zc4r-g5-041 hp-z4-loan-277llc massa hp-zc4r-g5-05700n hp-z4-g4-010 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Registration.ServerAddresses=activation.rgs.ext.hp.com Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.ScalingMode=isotropic Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.Clipboard.IsEnabled=1 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.Hostname= Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.IsConnectOnStartup=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.Caption= Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.Height=1116 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.HighlightColor=0.5 128 128 128 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.IsHighlightColorEnabled=0 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.IsVisible=1 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.ScrollX=0 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.ScrollY=0 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.Width=1920 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.X=0 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.RemoteDisplayWindow.Y=0 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.Toolbar.IsPinned=0 Source: ARCHIVE [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.0.Username= Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Session.NumSessions=1 Source: CODE [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Smartcard.IsEnabled=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Smartcard.LogProtocol=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Stats=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Stats.IsColorizerEnabled=0 Source: DEFAULT [Not saved] [Immutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Stats.IsUpdateVisualizerEnabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Test.ShowTouchControls=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Touch.IsNoDelayModeEnabled=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Ui.Toolbar.ActivationAreaHeight=20 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Ui.Toolbar.AnimationDuration=300 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Ui.Toolbar.HideDelay=800 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Ui.Toolbar.ShowDelay=600 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Usb=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Usb.ActiveSession=0 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Usb.IsEnabled=1 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.UseDisplayProperties=0 Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.UseLegacyBorderButton=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Capturers.NvFBC.Cuda.SupportCheck=Auto Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Capturers.NvFBC.Sys.SupportCheck=Off Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Components.PluginDir=/opt/hpremote/rgreceiver/Extensions/Video Source: DEFAULT [Not saved] [Immutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Decoders.HP.MaxAutoThreads=16 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Decoders.HP.MaxThreads=32 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Decoders.HP.SupportCheck=Auto Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Decoders.HP.Threads=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Decoders.MFX.HWAcceleration=Full Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Decoders.MFX.SupportCheck=Auto Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.HP.ForceQualityBoost=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.HP.MaxAutoThreads=16 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.HP.MaxThreads=32 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.HP.SupportCheck=Auto Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.HP.Threads=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.HP.UseLegacyQualityControl=1 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.MFX.Framerate=60 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.MFX.HWAcceleration=Full Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.MFX.SupportCheck=Auto Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.Nvidia.BitRate=8000000 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.Nvidia.FrameRate=30 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.Nvidia.QPB=21 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.Nvidia.QPI=21 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.Nvidia.QPP=21 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.Nvidia.RateControlMode=NV_ENC_PARAMS_RC_VBR Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.Encoders.Nvidia.SupportCheck=Auto Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.ImageProcessor.Resize.Custom.Height=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.ImageProcessor.Resize.Custom.Width=0 Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.ImageProcessor.Resize.Ratio=SA_Source Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.Video.ImageProcessor.Resize.Size=SR_Source Source: DEFAULT [Not saved] [Mutable]
08-05-21 14:59:27 27364(2740230592) INFO - Rgreceiver.WindowMode=windowed Source: DEFAULT [Mutable]
08-05-21 14:59:27 27364(1610610432) INFO - [Connect Task] Initialize Connection Properties Started [0.351028ms]
08-05-21 14:59:27 27364(1610610432) INFO - [Connect Task] Initialize Connection Properties Finished [0.659533ms]
08-05-21 14:59:27 27364(1610610432) INFO - [Connect Task] Network Initialization Started [1.09258ms]
08-05-21 14:59:27 27364(1610610432) INFO - [Connect Task] Network Initialization Finished [0.051459ms]
08-05-21 14:59:27 27364(1610610432) INFO - [Connect Task] Legacy Protocol Layer Started [1.20136ms]
08-05-21 14:59:27 27364(1610610432) INFO - IceAdapter::registerLocalService - Registered service: ReceiverIntf
08-05-21 14:59:27 27364(1610610432) INFO - IceAdapter::registerLocalService - Registered service: ReceiverIntf
08-05-21 14:59:27 27364(1610610432) INFO - [Connect Task] Legacy Protocol Layer Finished [0.184442ms]
08-05-21 14:59:27 27364(1610610432) INFO - [Connect Task] Legacy Receiver Hooks Initialization Started [1.42947ms]
08-05-21 14:59:27 27364(1610610432) INFO - [Connect Task] Legacy Receiver Hooks Initialization Finished [0.009182ms]
08-05-21 14:59:27 27364(1610610432) INFO - [Connect Task] Authenticated to sender Started [1.48421ms]
08-05-21 14:59:36 27364(1610610432) INFO - [Connect Task] Authenticated to sender Finished [9236.96ms]
08-05-21 14:59:36 27364(1119868672) INFO - [Connect Task] Verifying Authentication Status Started [9238.58ms]
08-05-21 14:59:36 27364(1119868672) INFO - [Connect Task] Verifying Authentication Status Finished [0.021602ms]
08-05-21 14:59:36 27364(1119868672) INFO - [Connect Task] Selecting Transport Protocol + Getting Legacy Services Started [9238.65ms]
08-05-21 14:59:36 27364(1119868672) INFO - [Connect Task] Selecting Transport Protocol + Getting Legacy Services Finished [17.2075ms]
08-05-21 14:59:36 27364(1119868672) INFO - [Connect Task] Retrieving Sender Services Started [9255.89ms]
08-05-21 14:59:36 27364(1119868672) INFO - [Connect Task] Retrieving Sender Services Finished [1.1802ms]
08-05-21 14:59:36 27364(1119868672) INFO - [Connect Task] Initializing Primary Systems Started [9257.11ms]
08-05-21 14:59:37 27364(1119868672) INFO - HprRegistration::FeatureRegistration::FeatureRegistration - no global registration file.
08-05-21 14:59:37 27364(1119868672) INFO - HprRegistration::FeatureRegistration::isFeatureRegistered - already registered.
08-05-21 14:59:37 27364(1119868672) INFO - HprRegistration::FeatureRegistration::isFeatureRegistered - already registered.
08-05-21 14:59:37 27364(1119868672) INFO - [Connect Task] Initializing Primary Systems Finished [102.444ms]
08-05-21 14:59:37 27364(1119868672) INFO - [Connect Task] Initializing UI + Legacy Connections Started [9359.64ms]
08-05-21 14:59:37 27364(2740230592) INFO - DirectOpenGLRenderer::initOpenGL - Rendering using adapter : Quadro K4000/PCIe/SSE2
08-05-21 14:59:37 27364(2740230592) INFO - Receiver::ReceiverSession::setDisplayResolution - Requested display resolution(s) (1920x1200) not supported for matching display layout (setDisplay)
08-05-21 14:59:37 27364(2740230592) INFO - Receiver::ReceiverSession::setDisplayProperties - Display resolution (1920x1200) not supported for matching display resolution (setDisplayProperties)
08-05-21 14:59:39 27364(2740230592) INFO - Receiver::DisplayView::checkForResolutionUpdateRequest - Failed to change sender resolution. Reverting sender to width = 1920, height = 1080
08-05-21 14:59:39 27364(2740230592) INFO - HprKeybdMouse::KeybdMouseReceiverSessionIce::setKeyboardMapMode - Keyboard mode set to Map Direct
08-05-21 14:59:39 27364(2740230592) INFO - ClipboardDeviceSessionIce::enable - clipboard enabled
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Initializing UI + Legacy Connections Finished [2483.62ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Loading Connection Extensions Started [11843.3ms]
08-05-21 14:59:39 27364(1119868672) INFO - ExtensionManager::createObjects - Loading Extension: Video Stream Extension
08-05-21 14:59:39 27364(1119868672) INFO - ExtensionManager::createObjects - Adding VideoStream Client on to connection.
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Loading Connection Extensions Finished [0.080946ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Hooking Legacy Protocol Layer Started [11843.4ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Hooking Legacy Protocol Layer Finished [0.01314ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Connecting Input Layer Started [11843.5ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Connecting Input Layer Finished [0.006764ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Connecting Video Layer Started [11843.5ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Connecting Video Layer Finished [0.009415ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Establishing Extension Connections Started [11843.5ms]
08-05-21 14:59:39 27364(1119868672) INFO - MFXDecoderMetaData::isSupported - Intel Media SDK will use SOFTWARE implementation.
08-05-21 14:59:39 27364(1119868672) INFO - MFXDecoderMetaData::isSupported - Intel Media SDK will use SOFTWARE implementation.
08-05-21 14:59:39 27364(1119868672) INFO - DisplayStreamPipelineManager::initCodec - Sender reports support for the following codecs: HP3 HP2 JPEGLS1 RAW
08-05-21 14:59:39 27364(1119868672) INFO - Receiver::ReceiverSession&)::<lambda(bool)>::<lambda(LegacyProtocol::ImageCodec)> - Active codec changed to : HP3
08-05-21 14:59:39 27364(1119868672) INFO - Configured scene: [
[ 0, [ 0, 0, 1920, 1080 ], [ 1920, 1080 ], Default, 1, 0]
]
08-05-21 14:59:39 27364(1119868672) INFO - SingleVideoCodecSink::setupPipeline - [0] Using decoder: HPDecoders [HP3]
08-05-21 14:59:39 27364(1119868672) INFO - VideoStreamClient::connect - Using internal protocol: Display Stream Client
08-05-21 14:59:39 27364(1119868672) INFO - Receiver::ReceiverSession&)::<lambda(bool)> - Successfully connected: VideoStream Client[148.001ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Establishing Extension Connections Finished [148.054ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Starting Connection Status Monitors Started [11991.6ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Starting Connection Status Monitors Finished [197.271ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Starting Video Pipeline Started [12189ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Starting Video Pipeline Finished [0.031253ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Reporting Connection Complete Started [12189.1ms]
08-05-21 14:59:39 27364(1119868672) INFO - [Connect Task] Reporting Connection Complete Finished [0.616186ms]
Nothing is written to the logs when I open settings and try to change something.
Has anyone seen something similar?
Any help would be appreciated, Thanks!
3 REPLIES 3
08-05-2021 11:00 AM
HP Recommended
Is your sender headless? If so you will need to create an xorg.conf file and the easiest thing to do is get an EDID file from a display that meets the resolution(s) you need, and add it into the /etc/x11 directory with the xorg.conf file. The user guide explains how to do this. If that is not the issue, I would recommend downloading and installing 20.2.1 which has fixes for some issues in 20.2. Could resolve the issue you are seeing. I don't see in the logs that AVC is enabled, that you are using HP3 codec, but worth trying the latest patch release.
I am an HP employee.
08-05-2021 11:10 AM - edited 08-05-2021 11:12 AM
HP Recommended
Some machines are headless yes, and they are set up as you described. Others have no problem connecting to these. This is an issue affecting only a couple of machines where they crash connecting to any sender, no matter how the host machine is set up. It must be an issue with the receiver.
I am unable to change the setting for AVC, since as I previously mentioned any change I make to the receiver settings crashes the program. No log files get appended when this happens.
08-05-2021 11:51 AM
HP Recommended
Sender is also on 20.2? On the receiver, did you do an upgrade from a previous version or did you uninstall and then install the 20.2 receiver? 20.2.1 has a fix for a receiver crash when upgrades were done from RGS to Remote Boost 20.1 or newer. When you say the receiver crashes, you able to launch it, and then it crashes when you try to make the connection? Is this only when connecting to a particular sender or any sender? I would like to collect rgsbugreports for this issue. I will reach out in a PM, need to get that enabled for you first.
I am an HP employee.
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