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Message 1 of 3
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The application “HP ZCentral Remote Boost” can’t be opened.

HP Recommended
macOS 10.15 Catalina

After installing (macOS Catalina 10.15.4) from the installer wrapped in M08158-001.tar (which needs approval in the security & privacy settings), the application will not start, giving error:

The application “HP ZCentral Remote Boost” can’t be opened.

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Message 2 of 3
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HP Recommended

Hi Otto,

 

Do you get any error messages in the receiver log file, or not even that?

 

Other users who could not open RGS found out the problem was that the socket buffer size needed to be increased.

I recommend you check this topic:

 https://h30434.www3.hp.com/t5/HP-ZCentral-Remote-Boost-and-Connect/RGS-8-2020-OSX-Receiver-Error-on-...

 

The user JFP2 posted a workaround that does just that to allow RGS to run, and I thought this could be helpful to you.

 

------------------------
I work on behalf of HP.
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HP Recommended

That hasn't worked for me:

sudo sysctl -w kern.ipc.maxsockbuf=8000000

kern.ipc.maxsockbuf: 2097152

sysctl: kern.ipc.maxsockbuf=8000000: Result too large



My receiver log output is this:

05-06-20 13:03:34 2022(262180288) FATAL - ReceiverApplication::run

05-06-20 16:37:07 2954(223473088) INFO  - #####################################################

05-06-20 16:37:07 2954(223473088) INFO  - #

05-06-20 16:37:07 2954(223473088) INFO  - # HP ZCentral Remote Boost Receiver Version: 20.0.0.23427    Build Date: Mar 13 2020

05-06-20 16:37:07 2954(223473088) INFO  - #

05-06-20 16:37:07 2954(223473088) INFO  - #####################################################

05-06-20 16:37:07 2954(223473088) INFO  - Model            : MacBook Pro

05-06-20 16:37:07 2954(223473088) INFO  - Serial number    

05-06-20 16:37:07 2954(223473088) INFO  - Number of Cores  : 4

05-06-20 16:37:07 2954(223473088) INFO  - Is HP System     : 0

05-06-20 16:37:07 2954(223473088) INFO  - Is VDI           : 0

05-06-20 16:37:07 2954(223473088) INFO  - Is Touch Enabled : 0

05-06-20 16:37:07 2954(223473088) INFO  - Graphic Adapters : Unknown

05-06-20 16:37:07 2954(223473088) INFO  - OSVersionString  : macOS 10.15 

05-06-20 16:37:07 2954(223473088) INFO  - Hostname         : unknown

05-06-20 16:37:07 2954(223473088) INFO - main - Primary Properties intialized and parsed in : 10.479ms

05-06-20 16:37:07 2954(223473088) DEBUG - Removing sender[com] cert because it has expired and was not accepted in its expired state.

05-06-20 16:37:07 2954(223473088) DEBUG - Utilities::LogCacher::printCache - Cached log messages restored in : 0.123014ms

05-06-20 16:37:07 2954(223473088) DEBUG - Receiver::IceFacade::createAdapter - creating adapter: B3413135-E1D8-415A-AB52-40FDA1788B8A

05-06-20 16:37:07 2954(223473088) ERROR - Receiver::IceFacade::createLiveAdapter - src/plugin/IceLiveSocket/Network.cpp:34: ::Ice::SocketException

05-06-20 16:37:08 2954(223473088) ERROR - Receiver::IceFacade::createLiveAdapter - /Users/rockstars/Documents/Jenkins/workspace/20.0-Release-Build/lib/ice/3.7.2/include/IceUtil/Handle.h:41: ::IceUtil::NullHandleException

05-06-20 16:37:08 2954(223473088) FATAL - ReceiverApplication::run


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