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HP Recommended
Z6
Microsoft Windows 10 (64-bit)

We have several Z workstations on which we use Zcentral to work from home with a VPN connection on T640 thin clients. One of the connections suddenly stopped working (couldn't connect after reboot of the thin client).

On the host computer I already tried reinstalling the latest version of the sender, without success. I see the process running, but the system tray icon is missing. When connecting to the host through other means (Windows RDP) it is possible to make a connection with Zcentral, but it immediately disconnects after the login screen with these errors: 

15-02-2021 15-01-40.jpg15-02-2021 15-02-26.jpg

After these, login is not possible until the user is logged in again through Windows RDP. (being logged in on site doesn't work)

 

We heavily depend on Zcentral to be able to work remotely, so urgent feedback would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

OK, think I found the issue. The receiver's sender verification was on 'deny connection' (which kept coming back due to EWF being turned on)

I also changed the sender to automatically allow collaborators.

View solution in original post

2 REPLIES 2
HP Recommended

Hi Pilipili,

  • The first message makes it look as if there is already someone logged into the Sender. Is there another user on the Sender?
  • Which version of RB is installed on both Sender and Receiver?
  • Which version of Windows 10 is on the Sender?

Becky

I am an HP employee
HP Recommended

OK, think I found the issue. The receiver's sender verification was on 'deny connection' (which kept coming back due to EWF being turned on)

I also changed the sender to automatically allow collaborators.

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