6978 Office Jet prints colors fine in draft mode but all red in normal mode

[robls1080]

Can't print color  pictures except in draft mode  which it prints fine.

In normal mode it comes out with an all red picture.

Checked/replaced all the cartridges and settings I could find.

The diagnostics shows ink levels are ok but only 3 red bars of various shades

Please advise

[Riddle_Decipher]

@robls1080 Welcome to HP Community!

I recommend you try the copier as a stand-alone device without a computer and check if that works in color,:

• If it doesn't work, this could be a hardware issue,
• however, if the copier works and yet, the print out from the computer doesn't work in color, you can try the below steps:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[robls1080]

Riddle_Decipher,

Thank you very much for your very detailed explanations.

We took a quality photo and copied it and the results also show the same red tint as previous.

All the original colors of the photo are represented but all are thrown off by the red tint.

Do you have any other suggestions?

Rob

[robls1080]

Riddle_Decipher,

Thank you very much for your very detailed explanations.

We took a quality photo and copied it and the results also show the same red tint as previous.

All the original colors of the photo are represented but all are thrown off by the red tint.

I'll get back to you in the next few days once we check out the other items in the HP link you mentioned.

Rob

[Riddle_Decipher]

@robls1080 The pleasure is all mine, that said, if you've gone through all the steps suggested in this link I had shared earlier, and yet the issue persists, this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.