• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-24-2019 09:01 PM

HP Recommended
Product: Model: HP Photosmart 7520
Operating System: Microsoft Windows 7 (32-bit)
I’ve spent hours. I tried all the advice the Virtual Assistant had. The problem is weird. Other colors will print. It will not copy in black either. The Print Quality Diagnostic Does print the black standard text, but the black test cell is blank. How can that be? On the Ink test, the black brackets print, and the three colors print, but the black does not. I tried a new cartridge, and later a second new cartridge. I tried unplugging for 5 minutes. I tried “Reset to Factory Settings”
2 people had the same question
1 REPLY 1

‎08-25-2019 06:47 AM

HP Recommended

Hello, 

 

I see that you seems to have tried all the possible steps to fix this issue. 

Below is the link to troubleshooting document ,I'd suggest you  try the steps mentioned in it.

https://support.hp.com/in-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/document...

 

If issue still persists, its service / replace the printer.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.