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dventres
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Black ink not working

HP Photosmart 5524

Hi , I have replaced the black cartridge with a genuine HP one and now it’s not working, Any ideas

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Black ink not working

@dventres

 

Welcome to HP support community.

 

Make sure the ink cartridges are properly vented and correctly seated

  1. Press the Power button to turn on the printer, if it is not already turned on.

  2. Open the ink cartridge access door. The carriage moves to the access area.

    Opening the ink cartridge access door

  3. Press the tab on the front of the ink cartridge inward to release it, and then pull up on the ink cartridge to remove it from the slot.

    Removing the ink cartridge from the slot

  4. Examine the vent area on each ink cartridge, above the HP logo on the top of the ink cartridge.

    Vent area on the top of the ink cartridge

  5. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

    Orange pull tab

  6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

    1.  

      Cleaning the clogged vent with a pin

      Clogged vent
    2. With a straight pin, gently remove excess adhesive from the vent

    3. Unclogged vent

  7. Slide the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.

    NOTE: 

    Make sure that each ink cartridge is installed in the correct slot. Match the shape of the icon and the color of the ink cartridge with the slot that has the same shaped icon and color.

    Reinserting the ink cartridge

  8. Repeat these steps to inspect the vents on each of the ink cartridges.

  9. Make sure that each ink cartridge is firmly in place in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

  10. Close the ink cartridge access door.

  11. Try the print job again.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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