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DNS/Gateway Issue on Envy 4527

Envy 4527
macOS 10.13 High Sierra

I was having some issues with my wifi, so rebooted my router which solved that problem. However, in the process something has meant I can no longer connect my printer to HP Connected due to a DNS/Gateway issue.


I have tried to follow other posts here and changed to the google DNS as advised, but I still can't connect (despite shutting down the computer, printer, and router as advised). As I'm an HP Ink customer it has now stopped me printing altogether! 


Can anyone help? I'm on a Macbook Air. 



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DNS/Gateway Issue on Envy 4527

Hi @thatrogersguy


Welcome to the HP Support Community. I'd be happy to assist you with the DNS/Gateway.


Try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware


Once you are up-to-date with the firmware, please set a manual IP address and manual DNS servers for the printer. The steps on how to set a manual IP address can be found here


For the DNS servers please use for the Manual Preferred DNS Server and for the Alternate DNS server. 


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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