False paper jam

[Alohaa]

Hello,

sometimes, like just now, I get a false paper jam message when starting the printer, false because there is no paper jam. The message says ther is a document blocked in the automatic document feeder, but there isn't any.

What shall I do to resolve this problem? This time I don't succeed in resolving the problem by restarting, opening the automatic document feeder and all other parts one can take away.

[Kumar0307]

@Alohaa, Welcome to the HP Support Community!

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Also, check and perform the steps mentioned in this document.

If the error persists, Resetting the printer to its factory settings may help

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!