HP 2540 will not print 'driver not available'

[holmesgang63]

I've had an HP 2540 all in one deskjet printer which has run on our desktop computer with no problem.

However on my new laptop (Acer) I cannot print at all.

When I want to print something out the printer appears as 'offline'.

When I go into settings and look at printers & scanners, the HP 2540 is there but there is a box 'driver is unavailable' underneath.  I have tried uninstalling and reinstalling to no avail.

I have downloaded the recommended HP installation troubleshooter and tried all the solutions with no effect.

Why is this such a problem?  I have a desktop computer which also runs Windows 10 and have no problem printing on this printer.

I am very frustrated having spent hours on this.

[8lives]

Have you tried using the built-in Windows 10 class driver for the 2540?

What ver. of Windows 10 are you using?

[holmesgang63 · Accepted solution]

Hi

I've looked up the version and it is 'Version 1703 (OS Build 15063.674)'

It is Windows 10 Home and is 64 bit, x64-based processor.

Don't know if I've tried using the built-in Windows 10 class driver - how do I access this?  I've tried installing the printer through settings (printers and devices) and also using the HP app.

**HAVE NOW SOLVED IT!  Followed the instrutions for installing the built in driver, using the 'add a printer' button on control panel printers.  Thanks for your help!