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‎05-05-2020 10:37 AM

HP Recommended
Product: HP 6255 Printer
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 6255 printer.  When I turn it on, it automatically is "checking for printer updates" on the display.  It ultimately fails and indicates the "update failed to download."  From this point, the only option is to press ok, and then it "checks for printer updates" again, with the same result.  I did unplug it from the wall and tried again multiple times to no avail.  What can I do to get my printer to work?

1 REPLY 1

‎05-12-2020 10:32 AM

HP Recommended

Hi @kilekc

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Try update firmware from your computer- HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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