cancel
Showing results for 
Search instead for 
Did you mean: 
Sten81
New member
2 1 0 0
Message 1 of 4
78
Flag Post
HP Recommended

HP 6950 Set up cartridges error

HP 6950
Microsoft Windows 10 (64-bit)

Good morning,

I contact you about an issue occurred with the cartridges.

After years of normal use now the printer is displaying the "Use SETUP Cartridges error" not allowing me to do anything.

Could you please help me?

Regards Stefano.

3 REPLIES 3
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,157
Message 2 of 4
49
Flag Post
HP Recommended

HP 6950 Set up cartridges error

@Sten81

 

Welcome to HP support community.

 

Remove and reinsert the ink cartridges

  1. Turn on the printer.

  2. Open the door to access the ink cartridges.

  3. Wait until the carriage is idle and silent before you continue.

  4. Push the tab on an ink cartridge, and then pull the ink cartridge from its slot.

       CAUTION: 

    Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.

    Removing an ink cartridge from the printhead

  5. Reinsert the ink cartridge into its color-coded slot, and then press down on it until it snaps into place.

     Inserting the ink cartridge into place

  6. Repeat these steps to remove and reinsert the remaining ink cartridges.

  7. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Sten81
New member
2 1 0 0
Message 3 of 4
37
Flag Post
HP Recommended

HP 6950 Set up cartridges error

Hi, 

Thank's for the suggestion, howewer even if I tried several times, the printer doesn't work. 

Have you got another suggestion?

Thank's a lot,

Regards

Stefano

Reply
0 Kudos
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,157
Message 4 of 4
25
Flag Post
HP Recommended

HP 6950 Set up cartridges error

@Sten81

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation