HP Deskjet Ink advantage 1515 - screen and copy buy doesnt print from computer

[Natalie_123]

Hi,

My printer is not printing from my computer. it does scan and copy but doesnt print. 

I replaced the cartridges lately.

How can i solve it?

[Chimney_83 · Accepted solution]

Greetings @Natalie_123, 

Thanks for the post and Welcome to HP Forums.

I understand that you are unable to print from your computer, however, you are able to make a copy. 

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

Recommend you uninstall the printer cleanly on your computer by following the procedure mentioned below and install it back. 

This procedure might look complicated but will resolve the issue you are facing. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files. ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped. 

[Natalie_123]

Thank you so much! It helped and my printer is working fine. Thanks!

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.