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‎11-17-2019 11:12 AM

HP Recommended
Product: Dell optiplex 7080
Operating System: Microsoft Windows 8.1 (64-bit)

Replaced a new color cartridge and it will not print in color. It tells me I have a full cartridge.

Replaced the black afterward, black prints.

Followed all the community support directions- unplug, plug, cleaned the cartridge .... nothing.

2 people had the same question
1 REPLY 1

‎11-19-2019 05:50 PM

HP Recommended

@So_Cal_Gal
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persist.

This sounds like the Ink cartridge issue. However, please try this link: https://support.hp.com/in-en/product/hp-deskjet-f4400-all-in-one-printer-series/3742084/document/c01... If these steps resolved the issue, you do not need to continue troubleshooting.


Else you can contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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