HP Envy 4522 wont print in colour

[Robj3778]

For some reason my printer will no longer print colour documents from word, paint etc. Ive done a full reinstall and have cleaned and aligned all the printer cartridges. The printer quality diagostic prints in colour but nothing else does. I no longer have to option to choose colour/greyscale anymore. Please can someone help, im at a loss

[PRUSIM]

Hi

Please try to copy and check whether the colors are printed

If the colors are printed then issue might be with driver - Else it might be an issue with cartridge

Please check the ink levels on the front panel for verification

If the colors are printed fine when copying

Then remove the drivers completely

Please go to print/Quality and check the settings

ensure gray scale is not selected

If the issue persists

Install the 4500 class driver from Control Panel\Hardware and Sound\Devices and Printers

add printer

and select HP - Select 4500 class driver

Install and check whether issue gets resolved

[Robj3778]

Ive also done a copy which prints perfectly in colour.  I do not have an option to turn from colour to greyscale as you can see. i shall uninstall the drivers again and install from the one you have attached

[PRUSIM]

Hi

Please try to follow the below document and check for gray scale setting in advanced menu

https://support.hp.com/us-en/document/c05078948?jumpid=reg_r1002_inen_c-001_title_r0001

[Robj3778]

Hi, many thanks for the help!! Installing the different drivers apparently have given me the colour option back so I can print in colour again!

[Petrab]

I have the same problem, help, and I have already removed a few times the complete software of the printer and installed the full software from the HP site (Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers) but I doesn't make a difference. I can't find no longer find the option colour in the settings of this PC. On an other PC everything works fine ...