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‎01-15-2020 09:46 AM

HP Recommended
Product: HP Officejet 7500 E910
Operating System: Microsoft Windows 10 (32-bit)

Can you help me with the right operating system that connects with HP Officejet 7500 E910 and Windows 10 version 1903?
I have no idea if I have windows 10  32 bit or the others. 
Please help me! I've installed my printer again, downloaded the latest available operating sytem ( from 2014...) but it doesn't work. Microsoft can not help me, and I can't connect with a real person with HP. 
I am from Holland, if that makes any difference.
Your help is so much appreciated! I'm trying to get it working for more than 6 hours already. It drives me crazy...

 

1 REPLY 1

‎01-15-2020 01:14 PM

HP Recommended

Hi,

I suggest updating your operating system to the latest 1909 version first, and then try installing the latest version, there were few updates to resolve quite a few printing related problems since 1903:

https://support.microsoft.com/en-us/help/4027667/windows-10-update

 

After installing any available update, repeat this step till you click the Check for updates button and no more updates are available.

 

Only then, reinstall the latest printer software and check for any difference:

https://ftp.hp.com/pub/softlib/software12/COL34809/mp-109374-3/OJ7500_E910_1315-1.exe



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