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Elsie7
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HP envy 5020 won't print in colour

I've recently got a HP envy 5020 and it won't print in colour and hasn't since I bought it. My Mac doesn't even give me the option of printing in colour, but does when connected to any other printer so the issue must be with the envy 5020. When I've printed a quality report it has printed in colour but just won't print colour on any of my documents. 

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HP envy 5020 won't print in colour

@Elsie7

 

I have gone through your Post and would like to help

 

Please ensure your Mac and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

After checking all those details, Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print in Color

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Elsie7
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HP envy 5020 won't print in colour

This worked, thank you so much for the help

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HP envy 5020 won't print in colour

@Elsie7

 

I'm glad you got this issue resolved

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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