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‎12-14-2018 07:27 AM

HP Recommended
Product: OfficeJet 8710
Operating System: Microsoft Windows 10 (64-bit)

When my user prints she gets these blank strips accross her page.  I've noticed it does not do it all the times.  I've cleaned the print heads several time, done an anllignment and replaced the ink cartridges as well.  I noticed that it does not allways put a blank strip in the prints.  Pictures come out fine as does anything printed by other users on the PC.  I've already uninstalled and reinstalled the drivers.  Please any help would be great.

1 person had the same question
1 REPLY 1

‎12-15-2018 10:27 AM

HP Recommended

@Daeadalus

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

 

Since you have already performed every step, Just one thing comes to my mind, You could try creating a new user and check if it work's. 🙂

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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