How can I bypass the STARTUP Cartridge on the C410 printer?

[SvenV]

After a 'suggested' firmware upgrade, the printer menu was hanging (I could only print from a remote device, but not use most of the printer buttons).

A reset made the printer going back to initial mode.

Now the printer is asking for STARTUP cartridges which I don't have anymore.

I just have new bought (still almost full) inkt cartridges.

How can I bypass this request?

For the rest the printer was working fine.

Thanks.

[Dvortex · Accepted solution]

Hello, @SvenV – Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that your printer is asking for setup cartridges. I’d suggest you perform a reset on your printer to resolve this issue.

I am sending you a private message with the steps. Please check the mailbox icon at the top right corner of your screen to access your inbox.

Let me know how that goes!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[SvenV]

24 hours after this post, I got already a procedure (by mail) that solved my problem in a couple of minutes.

No need to explain more that the HP support is perfect. Much appriciatec and many thanks!!

[Dvortex]

Hello, @SvenV

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

[Harry12345]

Please reply on my problem.  It is the only printer that works on wireless

thanks,

harry

[The_Fossette]

@Harry12345,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the printer is asking for setup cartridges.

I’d love to help!

I am sending you a private message with instructions. Please perform the steps to reset the printer and this should take care of the message you are getting.

Let me know how it goes and you have a good day ahead.

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care!

Cheers!

[Harry12345]

Could you please send me the solution. I have reset again but still Sam message about startup cartridges. Need to bypass error

[sandytechy20]

@Harry12345

I see that you were interacting with @The_Fossette. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers