01-06-2020 07:18 PM
My printer is an older hp photosmart but I have a new Chromebook. The color ink cartridge is not working but I can't get any support from hp - it has to be either a Windows or Mac operating system. Does anyone else have this dilemma and how have you deal with it?
01-09-2020 07:54 AM
Welcome to HP support community.
Did you make a copy and check if that prints fine?
If not, follow the below steps:
Print a self-test report
Load the paper tray with unused plain white paper.
Press Setup. The Setup menu displays.
Press the down arrow or the up arrow to highlight Print Report, then press OK.
Press OK again. The self-test report prints.
If that does not print in color, follow the steps mentioned below:
Run the clean print cartridges utility
Press the Setup button.
Press the down arrow key.
Select Clean Print Cartridge and then press OK. The device prints a test page.
Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
Open the Printer Toolbox. There are two ways to do this:
Open HP Solution Center, select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox.
Open Printers and Faxes in the Windows Control Panel, then right-click your printer icon and choose Properties. Click Printing Preferences. Click the Features tab, then click the Printer Services button.
The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges
You can refer this HP document for more assistance:- Click here
I hope that helps.
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