cancel
Showing results for 
Search instead for 
Did you mean: 
Dawgfan115
New member
2 1 0 0
Message 1 of 7
2,286
Flag Post
HP Recommended

How to change from printing in single cartridge mode

Envy5660

How can I change my printer from printing in single cartridge mode?  I saw an old post about unplugging it, but that didn't work.  I then saw replies where people said they removed a tab.  I'm not sure what they are talking about.  I always remove the plastic that is covering the ink surface, and I don't see any other kind of tabs on the cartridge.

6 REPLIES 6
HP Support Agent
HP Support Agent
12,572 12,551 830 818
Message 2 of 7
2,226
Flag Post
HP Recommended

How to change from printing in single cartridge mode

@Dawgfan115


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that your HP Envy 5660 is printing in single cartridge mode

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

I'll try my best to help and together we should be able to sort this out 😉

 

The Printer will automatically start printing in single cartridge mode if the cartridges are damaged or empty.

 

Do you have an adequate amount of ink left in all the cartridges?

 

Please remove the cartridges and clean the electrical contacts with a Lint-Free cloth.

 

Next Perform a Printer Reset and only install the cartridges when prompted by the printer

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Also download the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-5660-e-all-in-one-printer-series/6809225/mo... if you have a Windows PC

 

Please perform these steps at your convenience and keep me posted how it goes 👍

 

If the issue persists, we will try the Semi-Full Reset 

 

Thank you and have a Great day 😀


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Dawgfan115
New member
2 1 0 0
Message 3 of 7
2,217
Flag Post
HP Recommended

How to change from printing in single cartridge mode

I did all that before I posted this question.  It does not work.

Reply
0 Kudos
HP Support Agent
HP Support Agent
12,572 12,551 830 818
Message 4 of 7
2,206
Flag Post
HP Recommended

How to change from printing in single cartridge mode

@Dawgfan115

 

Thanks for keeping me posted

 

Since the issue persists, we will attempt a Semi-Full Reset

 

Since these are crucial steps, I will send you a private message with the instructions

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
deb502
New member
3 3 0 0
Message 5 of 7
283
Flag Post
HP Recommended

How to change from printing in single cartridge mode

I also did the reset that you recommended, but still printing in single cartridge mode.

Reply
0 Kudos
deb502
New member
3 3 0 0
Message 6 of 7
282
Flag Post
HP Recommended

How to change from printing in single cartridge mode

May I have semi-full reset instructions please?

 

Reply
0 Kudos
deb502
New member
3 3 0 0
Message 7 of 7
265
Flag Post
HP Recommended

How to change from printing in single cartridge mode

It is working properly now 😀

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation