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‎12-11-2019 11:34 AM

HP Recommended
Product: HP Desk Jet Ink advantage 1115
Operating System: Microsoft Windows 10 (64-bit)

I had used this printer for one years. Three days ago its suddenly going "idle" wont work.

I have tried pluged and unpluged all connectors.
I have instaled and uninstaled the software. But not change anything.

I uninstalled and installed again, nothing. 

Please help

3 REPLIES 3

‎12-11-2019 11:47 AM

HP Recommended

Try and update the firmware if there is a new one available 

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‎12-11-2019 01:56 PM

HP Recommended

Hi Macmac, what is the firmware and how do I do that? Thanks

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‎12-11-2019 02:18 PM

HP Recommended

Sorry Morice I do not think this model has a firmware update from what i see on HP's support page.

I would try downloading the latest driver though onto your PC though.  There is also a new scan doctor available as well I would try 

 

https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-ink-advantage-1110-printer-series/717453...

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