05-04-2020 09:51 PM
I have a paper jammed behind the feeder tray. I understand that the feeder tray cannot be removed so how do I remove the paper?
05-05-2020 12:38 AM
Please follow the video provided in this link to remove paper jam.
If this solution helps you resolve the Paper Jam issue, then please do give a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
05-07-2020 09:18 AM
After reviewing the hp videos I decided to have a repair person check it out. So I disconnected the printer and happened to turn it upside down and there was the jammed paper! I removed the jamb and I'm back in business!
So why didn't hp suggest checking the bottom?
05-18-2020 07:28 AM
Good to hear that you were able to resolve the paper jam issue.
w.r.t. your question on why HP did not suggest checking the bottom, I will check the possibility of send this feedback to the team. Thank you for your suggestion.