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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Inner paper rollers do not move & will not feed paper
Create an account on the HP Community to personalize your profile and ask a question
04-28-2020 04:04 PM
My printer feed paper rollers will not roll to pickup paper but occasionally it does pickup paper. I have cleaned all rollers including removing the back of printer for cleaning.
Solved! Go to Solution.
Accepted Solutions
05-05-2020 06:39 PM
Welcome to HP support community.
Update the printer firmware
Here are the steps:- Click here
Try the steps mentioned in this HP document to fix the issue:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
05-05-2020 06:39 PM
Welcome to HP support community.
Update the printer firmware
Here are the steps:- Click here
Try the steps mentioned in this HP document to fix the issue:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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