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‎02-02-2020 05:31 AM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One PrinterExample: Pavilion 65XX
Operating System: Microsoft Windows 10 (32-bit)

Black Ink is not printing, cleaned heads, ran all fixes.  Is the printer head replaceable?

1 REPLY 1

‎02-02-2020 07:38 AM

HP Recommended

Hello Lamoneta2, 

 

No, the printhead in Officejet 6968 is not a replaceable  part. 

However, i'd suggest you to try the "pointer 6 of Step 8: Replace any low or empty cartridges " mentioned in troubleshooting document. Below is the document URL.

https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1... 

 

If issue still persist, its time to replace/service the printer. You may contact HP Tech Support https://www8.hp.com/us/en/contact-hp/ww-contact-us.html  

Regards,
Jabzi

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