cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 0 0 0
Message 1 of 3
163
Flag Post
HP Recommended

Just want to say "Thanks"

OfficeJet
Microsoft Windows 7 (64-bit)

I want to say thank you to two of the folks on this board- Kevin-T and TrinitySoMe.  Kevin-T for directing my post to the proper person who could help and TrinitySoMe for doing so.

I appreciate it very much!

2 REPLIES 2
HP Support Agent
HP Support Agent
13 12 1 3
Message 2 of 3
153
Flag Post
HP Recommended

Just want to say "Thanks"

Hello, 

 

You are very welcome, I am happy to help as much as possible over social media.

 

The HP English Community strives to go above and beyond for its loyal HP fans!

 

All of your positive feedback is greatly appreciated.

 

Warm regards, 

 

TrinitySoMe
I am an HP Employee
 

I am an HP employee.
0 Kudos
Highlighted
Level 1
14 9 0 0
Message 3 of 3
69
Flag Post
HP Recommended

Just want to say "Thanks"

Good day, TrinitySoMe,  

How have you been? I trust your week is going on well?

 

I tried to turn on my HP ENVY x360 m6 Convertible while on a flight and realized that the power button appears like its flat out. On getting home, I noticed that the power button is stuck, and it looks like it got a bump. I know I didn't drop it and the only place it could have had a hit will be during TSA check. I checked HP website, and it took me to a local uBreakiFix store which I took it to the next day. They did their diagnostic and confirmed that something is wrong with the power button. However, it is something they can fix but HP won't ship the part(s) to them and they told me I have to send to HP to fix it.  

Note: I am out of warranty and I have been hearing stories about HP saying stuff like fixing motherboard along with it. I don't know if you can get me in for repair (HP services) at a subsidized rate?  

Hoping to hear from you soon. I sent this message yesterday but just realized it didn't go through. 

Thank you. 

Best Regards, 

Folabi

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation