My 6968 (new) does not print the colors in images correctly. They are much too dark and not correct

[TerriW1]

Is there any way to adjust the color quality.  Mine does not print images in documents correctly.  I have see these same documents printed on other printers and the colors are correct.  On the latest one anything that should be pink is printing a sort of maroon/orangy color.  It appears that images are printing too dark.

[The_Fossette]

Hi @TerriW1

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the colors are not getting printing correctly.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time you were able to the printer the colors correctly?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While I wait for the information follow the steps in the below article and check if it helps.

http://hp.care/2oC6RzO

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[TerriW1]

It has not yet printed correctly any images print too dark.  I also tried printing a picture that I had done

before on my other printer and was much darker also.

[The_Fossette]

Hi @TerriW1

I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2oC6RzO

Let me know how it goes and you have a good day ahead.

Cheers!

[TerriW1]

The ink is yours it came with the printer, The paper is fine and the issue is not poor printing but the color being

too dark when printin images (non text) so this is not really any help with this issue but thanks anyways.

[The_Fossette · Accepted solution]

Hi @TerriW1

Please let me know the software from which you are printing the photos. 

I recommend you to try using a different software and check if it helps.

Let me know how it goes.

Take care.

[TerriW1]

Well what I am trying to print are PDFs so the software change is not an option.  Don't worry about it I am going

to just live with it. Thanks

[Chimney_83]

Hi @TerriW1, I am the @Chimney_83. It looks like you were interacting with @The_Fossette, but he is out of the office today so I'll take over from here.

Thanks for the reply, do you face the print quality issue when you make a copy as well. 

If the copy quality is good, refer to this HP Article for assistance in checking the print settings to print photos. 

Let me know if this helped.