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‎12-12-2019 02:40 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

This issue just started today.  I cannot print or copy in color.  I have checked to make sure greyscale is not checked or print/copy in black and white option is not being used.  I have uninstalled and reinstalled drivers and software twice.  I have printed to another printer and it prints in color to eliminate my computer having an issue.  I have read several forums about this issue and have run out of ideas.

1 person had the same question
1 REPLY 1

‎12-14-2019 06:15 PM

HP Recommended

@Nette74

 

Welcome to HP support community.

 

 Clean the printhead

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Printhead, and then touch Continue.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

You can refer this HP support community for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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