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New 9020 will not print 5" x 7"

Office Jet Pro 9020
Microsoft Windows 10 (64-bit)

New 9020 will not print print 5 x 7" card stock. CS not able to help sofar......

HP Support Agent
HP Support Agent
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HP Recommended

New 9020 will not print 5" x 7"


Thank you for posting on the HP Support Community.

  • Are you getting any error message or code?
  • What happens when you print on card stock?

Media sizes supported (metric): A4; A5; A6; B5 (JIS); Envelope (DL, C5, C6, Chou #3, Chou #4); Card (Hagaki, O**bleep**u Hagaki)

Media weight supported (metric): 60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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