12-19-2019 08:46 PM
Pages are not feeding in straight despite guides pushed correctly, and when it is straight it for no reason prints too high or too low on the page. No rhyme or reason why. Finally, if one page prints fine, the next will be guaranteed to be skewed as if the guides have been loosened between pages.
Single page in tray at a time
Multiple pages in tray at a time
Changing settings on app
Changing settings on printer
Single sided and fed through manually
and all combinations of the above.
12-22-2019 04:12 AM
Welcome to the HP Support Community.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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