No color printing with new HP cartridges

[burris53]

I had low ink in my color cartridges, so I installed new HP cartidges from Walmart, exp. July 2019.  Now I get no color.  I was getting color with the old cartridges but with the new cartridges, zero color. All three.

I bought a black cartridge at the same time and installed it then and it works fine.  Just the color cartridges.  I've run tests, cleaned heads and printed test pages... no color.

[sandytechy20]

@burris53

Welcome to HP forums, I see that the color cartridge is not working after replacing the cartridge.

Make sure the ink cartridges are properly vented and seated correctly.

1. Turn on the printer, if it is not already turned on.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   

3. Wait until the carriage stops moving before you continue.

4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

   

5. Examine the vent area above the HP logo on the top of the ink cartridge.

   

6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   

7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

   1. Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

8. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

9. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

   

10. Repeat these steps to inspect the vents on each of the ink cartridges.

11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

12. Close the ink cartridge access door.

    

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[burris53]

I had run all those traps.  I was baffled by the fact that all three did not work.  I was going back to Walmart, so I thought I would try to exchange them.  I got new ones and they worked.  Just three bad cartridges, I guess.

[sandytechy20]

@burris53

Thanks for the reply.

I appreciate your time and effort.

Good to know that new cartridges are working fine.

Yes, the old cartridges must have gone bad.

Feel free to contact us in future if you need any assistance.

Please mark my post as an accepted solution so that it benefits several others.

Cheers.